Janet Lee

Inspirer
DISC Type : id

Senior Manager – Design Operations Lead at Capital One

San Diego Metropolitan Area, United States

Overview

Janet is a Design Operations Lead at Capital One, focusing on operational strategy for the Developer Experience and Knowledge Management teams. With a background in product design from UCLA, she previously spent seven years at Impekable, growing their design and delivery teams. People describe her as warm, lovely, and encouraging.

She is passionate about fostering supportive environments to help people grow and unlock their potential. Her interest in social good is evident from her coursework in human-centered design for social innovation and poverty alleviation. She also enjoys mentoring others who are transitioning into the design field.

Unique fact: Janet successfully migrated her own career from a non-design background into the UX design field.

Personality Overview

Achievment Oriented

Fast Adopter

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Design Operations
Her core role at Capital One involves building and leading design operations, focusing on improving operational efficacy for machine learning and developer experience teams.
Team Collaboration
Expresses a passion for bringing people together to work as one team, using a collaborative and facilitative leadership approach.
Mentorship & Growth
Aims to unlock people's "superpowers" and has a history of enacting formal design levels to guide team member growth and development.

Media Appearances

Janet has no verified media appearances

Work History

2-2025
Senior Manager – Design Operations Lead at Capital One
9-2022 - 2-2025
Manager – Design Operations Lead at Capital One
1-2021 - 3-2022
Director Of Operations, Digital Agency at Impekable
4-2019 - 1-2021
Sr. Manager, Product & UX Design at Impekable
8-2018 - 1-2021
Senior Product Designer & Project Manager at Impekable

Education

2007 - 2011
Bachelor of Arts (B.A.) from UCLA
Education details unavailable from Saratoga High School

More Information

Social Presence :

Prographics :

Exp : 15 Location : San Diego Metropolitan Area, United States Job Level : Mid-senior Designation : Senior Manager – Design Operations Lead at Capital One
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Insights For Selling To Janet

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janet is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Janet

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Janet move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Janet take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Janet

Personality Compatibility


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