Jason Griffin in

Jason Griffin

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Senior Portfolio Pre-Sales Engineer at NiCE
📍 Strathaven, Scotland, United Kingdom

Jason is a Senior Portfolio Pre-Sales Engineer at NiCE with deep expertise in the contact center and computer software industries. He has a history of high achievement, earning multiple "Presidents Club" awards at Five9. He is passionate about improving both customer experience (CX) and employee experience (EX).

Based on his social engagement, Jason appears to be a supportive colleague who champions inclusive leadership. He shows interest in thought-provoking topics, such as the lessons in business continuity and resilience that can be learned from how people navigate difficult global events.

He was once part of a globally viral, cliff-hanging marketing campaign during his tenure at Five9.

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Experience
16 Years
Current Role
Senior Portfolio Pre-Sales Engineer
Job Level
Mid-senior
Location
Strathaven, Scotland, United Kingdom
Personality Overview

How Jason shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jason cares about

CX & EX Synergy
His professional headline and recent podcast discussions emphasize his passion for the crucial link between customer experience and employee experience.
Contact Center Evolution
He was interviewed for his thoughts on changing ICO regulations for contact centers, demonstrating his expertise on the industry's future.
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Career

Work history

6-2025
Senior Portfolio Pre-Sales Engineer
NiCE
1-2022 - 5-2025
Principal Solution Consultant
Five9
3-2021 - 1-2022
Senior Solution Consultant
Five9
5-2018 - 3-2021
Solutions Consultant
Five9
3-2014 - 3-2018
Solutions Consultant
Aspect Software
In the press

Media appearances

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Education
2017 - 2017
Beginner
North Lanarkshire College
1998 - 2004
Highers
Cumbernauld High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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