Jason Griffin

Critic
DISC Type : C

Senior Portfolio Pre-Sales Engineer at NiCE

Strathaven, Scotland, United Kingdom

Overview

Jason is a Senior Portfolio Pre-Sales Engineer at NiCE with deep expertise in the contact center and computer software industries. He has a history of high achievement, earning multiple "Presidents Club" awards at Five9. He is passionate about improving both customer experience (CX) and employee experience (EX).

Based on his social engagement, Jason appears to be a supportive colleague who champions inclusive leadership. He shows interest in thought-provoking topics, such as the lessons in business continuity and resilience that can be learned from how people navigate difficult global events.

He was once part of a globally viral, cliff-hanging marketing campaign during his tenure at Five9.

Personality Overview

Objective Thinker

Information Seeker

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

CX & EX Synergy
His professional headline and recent podcast discussions emphasize his passion for the crucial link between customer experience and employee experience.
Contact Center Evolution
He was interviewed for his thoughts on changing ICO regulations for contact centers, demonstrating his expertise on the industry's future.
Customer-Centric Selling
He recently completed the "NiCE Customer Centric Selling Program" certification, indicating a focus on value-based sales methodologies.

Media Appearances

Jason has no verified media appearances

Work History

6-2025
Senior Portfolio Pre-Sales Engineer at NiCE
1-2022 - 5-2025
Principal Solution Consultant at Five9
3-2021 - 1-2022
Senior Solution Consultant at Five9
5-2018 - 3-2021
Solutions Consultant at Five9
3-2014 - 3-2018
Solutions Consultant at Aspect Software

Education

2017 - 2017
Beginner from North Lanarkshire College
1998 - 2004
Highers from Cumbernauld High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Strathaven, Scotland, United Kingdom Job Level : Mid-senior Designation : Senior Portfolio Pre-Sales Engineer at NiCE
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Insights For Selling To Jason

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jason is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Jason

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Jason move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Jason take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Jason

Personality Compatibility


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