Jay Topper

Trailblazer
DISC Type : DI

Chief Digital Officer (CDO) at Chico's FAS, Inc.

Fort Myers, Florida, United States

Overview

Jay Topper is a multi-function retail executive with over 25 years of experience leading digital transformation and operations for major brands. A graduate of the US Coast Guard Academy and NYU Tandon, he has held CTO, CDO, and COO roles, driving growth through P&L management, turnarounds, and M&A activities.

Outside of his corporate roles, Jay is a proud veteran of the US Army and Coast Guard. He is passionate about boating, diving, and anything involving the water. His personal time is often spent with his family and supporting his wifes studies at Florida Gulf Coast University.

Unique fact: While serving in naval intelligence, he conducted counter-narcotics surveillance operations in the jungles of Panama.

Personality Overview

Charismatic

Friendly But Fast

Achievement-Oriented

They are charming and can persuade others to support their decisions.  A combination of speed and relationship gets the best response from them. They will bat for you if they come to believe in you.

Topics They Care About

Digital-First Retail
As a two-time Chief Digital Officer, he is a vocal advocate for building a 'digital-first' company culture that prioritizes data and technology to create seamless, customer-led experiences.
Retail Turnarounds
Has extensive experience leading companies through crises, including a successful Chapter 11 and driving a 10x EBITDA increase at FTD, now founding a consultancy for this purpose.
Customer Experience
His career includes roles like Chief Customer Officer and SVP of Customer Success, reflecting a consistent focus on reducing friction and enhancing the end-to-end customer journey.

Media Appearances

Jay has no verified media appearances

Work History

3-2021
Chief Digital Officer (CDO) at Chico's FAS, Inc.
1-2023
Member Board of Directors at Logicbroker
1-2021 - 2-2023
Founder at Topper Consulting, LLC
8-2018 - 9-2020
Chief Digital Officer at FTD
10-2016 - 7-2018
EVP Chief Technology Officer / Chief Information Officer at FTD

Education

1996 - 1997
MS from NYU Tandon School of Engineering
1990 - 1991
Master of Public Administration (MPA) from University of Oklahoma
1982 - 1986
BS from US Coast Guard Academy

More Information

Social Presence :

Prographics :

Exp : 40 Location : Fort Myers, Florida, United States Job Level : Leadership Designation : Chief Digital Officer (CDO) at Chico's FAS, Inc.
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Insights For Selling To Jay

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage
  • Give them control of the sales process

DONT's

  • Avoid unnecessary negativity or slowness
  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jay is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jay

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jay move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Jay take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jay

Personality Compatibility


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