Jayne Pignata in

Jayne Pignata

Wildcard · DISC type cis
Director of Remote Technical Support at IBM
📍 Hilton, New York, United States

Jayne Pignata is a long-tenured Director of Remote Technical Support at IBM, with extensive experience leading technical support and service delivery teams. She has progressed through various management and executive roles within the company, leveraging her Master of Education from the University at Buffalo to guide her leadership.

Jayne has dedicated her entire professional career to IBM, showcasing deep loyalty and expertise in the companys technical support and service delivery ecosystem.

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Experience
40 Years
Current Role
Director of Remote Technical Support
Job Level
Mid-senior
Location
Hilton, New York, United States
Personality Overview

How Jayne shows up

Requires Proof
Friendly But Slow
ROI Driven

They are often friendly and nice, but can sometimes suprise you with their piercing questions They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Priorities

Topics Jayne cares about

Technical Support Leadership
Her entire career at IBM has been a progression through management and executive roles within technical and remote support, culminating in her current Director position.
Service Delivery Management
Previous roles as a Service Delivery Manager and Project Executive indicate a strong background in ensuring high-quality service and project execution for clients.
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Career

Work history

1-2022
Director of Remote Technical Support
IBM
4-2011
Technical Support Executive
IBM
4-2008 - 3-2011
Project Executive
IBM
1-2002 - 3-2008
Technical Support Manager
IBM
9-1995 - 1-2002
Service Delivery Manager
IBM
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1988 - 1990
Master of Education (MEd)
University at Buffalo
1984 - 1988
Bachelor of Science (BS)
University at Buffalo
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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