Jayne Pignata

Wildcard
DISC Type : cis

Director of Remote Technical Support at IBM

Hilton, New York, United States

Overview

Jayne Pignata is a long-tenured Director of Remote Technical Support at IBM, with extensive experience leading technical support and service delivery teams. She has progressed through various management and executive roles within the company, leveraging her Master of Education from the University at Buffalo to guide her leadership.

Jayne has dedicated her entire professional career to IBM, showcasing deep loyalty and expertise in the companys technical support and service delivery ecosystem.

Personality Overview

Requires Proof

Friendly But Slow

ROI Driven

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Technical Support Leadership
Her entire career at IBM has been a progression through management and executive roles within technical and remote support, culminating in her current Director position.
Service Delivery Management
Previous roles as a Service Delivery Manager and Project Executive indicate a strong background in ensuring high-quality service and project execution for clients.
Employee Development
[Predicted] Holding a Master of Education (MEd) suggests a strong interest in training, mentoring, and developing the skills of her technical support teams.

Media Appearances

Jayne has no verified media appearances

Work History

1-2022
Director of Remote Technical Support at IBM
4-2011
Technical Support Executive at IBM
4-2008 - 3-2011
Project Executive at IBM
1-2002 - 3-2008
Technical Support Manager at IBM
9-1995 - 1-2002
Service Delivery Manager at IBM

Education

1988 - 1990
Master of Education (MEd) from University at Buffalo
1984 - 1988
Bachelor of Science (BS) from University at Buffalo

More Information

Social Presence :

Prographics :

Exp : 40 Location : Hilton, New York, United States Job Level : Mid-senior Designation : Director of Remote Technical Support at IBM
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Insights For Selling To Jayne

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jayne is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jayne

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Jayne move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jayne take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jayne

Personality Compatibility


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