Jeanette Richardson

Observer
DISC Type : ci

VP Global Services at Alcon

Fort Worth, Texas, United States

Overview

Jeanette is the VP of Global Services at Alcon, bringing over eighteen years of experience in the refractive laser industry. She has an MBA and is proficient in managing product launches and continuous improvement for medical devices, with a strong background in navigating ISO, GMP, and FDA regulations.

Jeanette travels extensively for her global role, recently hosting meetings in Fort Worth, Atlanta, Brazil, and Sicily. She is actively involved in corporate social responsibility, participating in events like building bikes for local charities with her team. She is a strong proponent of team building and celebrating women in science.

Unique Fact: She recently hosted Alcons global services meeting in her hometown of Fort Worth, Texas.

Personality Overview

Assertive

Value Driven

Curious

They are generally good communicators and can be hard to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Global Team Leadership
As VP of Global Services, she frequently travels to lead and engage with international teams, including recent meetings in Brazil and Fort Worth.
Medical Device Services
Her entire career is focused on the medical device sector, with specialties in clinical support, new product launches, and improving fielded products.
Women in Science
She publicly celebrated International Women's Day with female engineers in Sicily, using the hashtag #WomenInScience to show her support.

Media Appearances

Jeanette has no verified media appearances

Work History

1-2025
VP Global Services at Alcon
3-2022
Head of Global Technical Services at Alcon
8-2020 - 4-2022
Director Global Technology and Systems at Alcon
2-2012 - 1-2015
Dir, Customer Experience at WaveTec Vision
1-2010 - 2-2012
Director Field Service at LensAR

Education

2004 - 2007
MBA from Crummer Graduate School of Business at Rollins College
1995 - 1998
H Dip from The Open University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Fort Worth, Texas, United States Job Level : Senior Designation : VP Global Services at Alcon
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Insights For Selling To Jeanette

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeanette is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jeanette

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jeanette move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Jeanette take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jeanette

Personality Compatibility


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