Jeannie Walters, CCXP, CSP

Visionary
DISC Type : Ds

Board Member at CX Accelerator

Oak Park, Illinois, United States

Overview

Jeannie Walters is the CEO of Experience Investigators, an award-winning customer experience expert, speaker, and author. A Certified Speaking Professional (CSP) and graduate of the University of Missouri-Columbia, she helps businesses enhance customer loyalty through proactive CX strategies. People who have worked with her describe her as powerful, organized, and captivating.

Living just outside Chicago with her husband, Jeannie enjoys attending her college-age childrens choir concerts and sporting events. She is passionate about demystifying customer experience, having published thousands of articles and created courses that have reached over 800, 000 learners.

She recently authored the book "Experience Is Everything, " which outlines her framework for turning customer interactions into human-centered experiences.

Personality Overview

Big Vision Person

Risk Tolerant

Direct & Assertive

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Proactive Customer Experience
Her entire professional focus is on pioneering the movement from reactive customer service to proactive and intentional customer experience design to build loyalty.
Journey Mapping
She views customer journey mapping as a critical strategic tool for organizations to identify and solve pain points, and she has authored a course on the topic.
Writing & Authorship
She has published thousands of articles and recently released her new book, "Experience Is Everything, " making writing a core part of her professional identity.

Media Appearances

[Experience Action Podcast] Why I Wrote Experience Is Everything. Featured in Experience Investigators

See Now

Work History

10-2024
Board Member at CX Accelerator
12-2023
Leadership Council Member at National Small Business Association
12-2022
Host at Experience Action Podcast
7-2022 - 6-2023
Past President at National Speakers Association - Illinois
7-2021 - 7-2022
2021-2022 NSA-IL Chapter President at National Speakers Association - Illinois

Education

8-1990 - 5-1994
BA from University of Missouri-Columbia

More Information

Social Presence :

Prographics :

Exp : 27 Location : Oak Park, Illinois, United States Job Level : Senior Designation : Board Member at CX Accelerator

Interested in

Sports

Orangetheory Fitness

Health & Outdoor

Orangetheory Fitness

URL has been copied!

Insights For Selling To Jeannie

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeannie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jeannie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jeannie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jeannie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jeannie

Personality Compatibility


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