Paula Burnell in

Paula Burnell

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Head of Operations Water Network Alliance at Dŵr Cymru Welsh Water
📍 United Kingdom

Paula is a senior operational leader at Dŵr Cymru Welsh Water, specializing in large-scale, complex delivery across the utilities sector. With a background in Business Administration and Law, she has a proven track record in contract management and driving operational transformation, efficiency, and financial savings through automation and strategic improvements.

Outside of her primary role, Paula is deeply committed to community service, serving as a Non-Executive Director for the Cardiff & Vale Credit Union. She is passionate about financial inclusion, supporting vulnerable customers, and enhancing digital accessibility for all members of the community.

She actively holds a senior leadership position in a major utility while simultaneously serving on the board of a community-focused credit union.

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Experience
19 Years
Current Role
Head of Operations Water Network Alliance
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paula cares about

Operational Efficiency
Her career focuses on delivering operational transformation by driving efficiency and generating financial savings through automation and continuous improvement in the utilities sector.
Vulnerable Customer Support
Has held multiple leadership roles focused on supporting vulnerable customers and actively promotes initiatives to enhance digital accessibility for all.
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Career

Work history

4-2024
Head of Operations Water Network Alliance
Dŵr Cymru Welsh Water
5-2021 - 4-2024
Head of Vulnerable Customer Support and Digital Services
Dŵr Cymru Welsh Water
9-2018 - 5-2021
Vulnerable Customer Manager
Dŵr Cymru Welsh Water
1-2015 - 5-2021
Billing Manager
Dŵr Cymru Welsh Water
3-2008 - 1-2015
Field Operations Manager
Dŵr Cymru Welsh Water
In the press

Media appearances

Paula Burnell - Head Of Operations Water Network Alliance at Dŵr Cymru Welsh Water. Featured in TheOrg
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Education
Business Administration and Management
Merthyr Tydfil College
Law
Pontypridd College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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