Jeff Dougherty in

Jeff Dougherty

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Customer Success Manager at Wiley
📍 Conifer, Colorado, United States

Jeff is a Customer Success Manager at Wiley with extensive expertise in the scholarly information space, particularly with literature discovery and analytics tools like Web of Science. Holding an M. L. S. from Rutgers University, his career has focused on serving academic and research institutions.

Outside of work, Jeff has a background in athletics, having played varsity soccer in college. He also took a significant career break for full-time parenting, demonstrating a strong commitment to his family and personal life before returning to his professional career.

Unique fact: He spent time away from his professional career to focus on full-time parenting.

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Experience
31 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Conifer, Colorado, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jeff cares about

Scholarly Publishing
His entire career has been devoted to the world of published research, with a current focus on journal publishing and Open Access initiatives at Wiley.
Research Analytics
He has deep experience with research discovery tools and RIM systems, such as Web of Science and Symplectic Elements, from his past roles.
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Career

Work history

5-2022
Customer Success Manager
Wiley
4-2021 - 3-2022
Full-time parenting
Career Break
6-2018 - 4-2021
Solutions/Customer-Success Specialist
Clarivate Analytics
4-2014 - 5-2018
Academic Solutions Specialist
Digital Science - Symplectic
4-2013 - 4-2014
Relationship Manager, Publisher & Association Resources, Scientific & Scholarly Research
Thomson Reuters
In the press

Media appearances

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Education
M.L.S.
Rutgers University School of Communication and Information
B.S.
Juniata College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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