Jeff Ford in

Jeff Ford

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Director of Billing and Customer Service at Citizens Energy Group
📍 Indianapolis, Indiana, United States

Jeff Ford is a long-tenured leader at Citizens Energy Group, currently serving as the Director of Billing and Customer Service. His career at the company showcases a diverse background, with previous leadership roles in Supply Chain, Purchasing, and Information Technology. He holds an MBA from the University of Indianapolis and a BS from Indiana University Indianapolis.

He has a history of community and industry engagement, having served on the board for the Indiana Regional Minority Supplier Diversity Council and as Treasurer for the Warm Heart Warm Home Foundation.

Jeff has been recognized as a "Distinguished Leader" by the International Utilities and Customer Experience (IUCX) Conference for his dedication and leadership in the utility industry.

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Experience
28 Years
Current Role
Director of Billing and Customer Service
Job Level
Mid-senior
Location
Indianapolis, Indiana, United States
Personality Overview

How Jeff shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jeff cares about

Customer Experience
As Director of Billing and Customer Service, he focuses on digital engagement and making it easier for customers to do business with the utility.
Digital Transformation
He has spoken about accelerating customer service transformation with new, agile customer information systems and enhancing digital self-service options for users.
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Career

Work history

3-2015
Director of Billing and Customer Service
Citizens Energy Group
8-2005 - 3-2015
Director of Supply Chain
Citizens Energy Group
12-1997 - 8-2005
Manager of Information Services
Citizens Energy Group
In the press

Media appearances

Accelerating Citizens Energy Group's Customer Service .... Featured in YouTube
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Education
2008 - 2011
Master of Business Administration
University of Indianapolis
Bachelor of Science
Indiana University Indianapolis
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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