Jeff Mentiplay

Commander
DISC Type : D

Executive, Data & Analytics: People & Culture + Customer Services at NAB

Greater Melbourne Area, Australia

Overview

Jeff is a data and digital transformation executive with over 25 years of experience turning data and AI into tangible customer outcomes. Currently at NAB, he previously held senior data leadership roles at ANZ, where he focused on improving customer experiences. Colleagues describe him as having a sharp intellect and strong commercial acumen.

His writing suggests a strong interest in cricket, using metaphors from the sport to describe his career journey. He is also an active supporter of the professional data community, encouraging peers to contribute to industry-wide research and development.

He initiated and executed the transformation of over 450 data, analytics, and AI practitioners into a unified operating model.

Personality Overview

Very Quick

Strong-Willed

Impact-Driven

They are not focused on building rapport and relationships.  They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product.

Topics They Care About

Data-driven CX
While at ANZ, he led a data-focused project with Experian to improve the digital banking app and enhance the customer experience by clarifying transaction data.
AI Adoption
His experience includes co-leading the development of an enterprise-wide adoption roadmap for new, AI-ready data architecture at ANZ.
Operating Model Transformation
He has a background in transforming large, fragmented teams into unified, high-performing operating models, notably with a group of over 450 practitioners.

Media Appearances

Jeff has no verified media appearances

Work History

2-2026
Executive, Data & Analytics: People & Culture + Customer Services at NAB
7-2024 - 11-2025
Group General Manager: Data Strategy Adoption at ANZ
10-2022 - 6-2024
Portfolio Lead/General Manager: Data at ANZ
10-2019 - 9-2022
Head of Australia Data at ANZ
4-2017 - 10-2019
Head of Data Innovation & Partnerships at ANZ

Education

1999 - 2003
Graduate Diploma from AGSM @ UNSW Business School
1991 - 1999
BA from Monash University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Melbourne Area, Australia Job Level : N/A Designation : Executive, Data & Analytics: People & Culture + Customer Services at NAB
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Insights For Selling To Jeff

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeff is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jeff

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Jeff move?

  • They can take decisions very fast if you manage to convince them.
  • Can Jeff take some risk or not?

  • The risks don’t matter much to them.

You And Jeff

Personality Compatibility


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