Jeffrey Clovis

Pioneer
DISC Type : sid

Sr Director, Solutions Support/Customer Education at Clarivate Analytics

Riverton, New Jersey, United States

Overview

As Senior Director of Customer Education & Support, Jeffrey is a veteran with a forty-year career at Clarivate and its predecessors. An expert in research evaluation and data analytics, he has presented original research in over 75 countries, focusing on the Web of Science platform.

He has spent his entire forty-year career with the same organization through its various evolutions, from ISI to Thomson Reuters to Clarivate.

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Driven But Considerate

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Education
His title and professional history are centered on user success and platform adoption, frequently speaking at customer forums and on best practices for Clarivate's tools.
Research Evaluation
His speaker bios highlight his expertise in presenting on citation metrics and analytical tools used to assess scholarly impact and productivity.
Scientific Data Analytics
He is a key contact for researchers seeking to use Clarivate's raw data, indicating a deep focus on data integrity and its academic application.

Media Appearances

Clarivate Analytics launches new author profiles tool to include peer review. Featured in Nature Index

See Now

Work History

10-1980
Sr Director, Solutions Support/Customer Education at Clarivate Analytics

Education

Jeffrey has no verified education history

More Information

Social Presence :

Prographics :

Exp : 45 Location : Riverton, New Jersey, United States Job Level : Senior Designation : Sr Director, Solutions Support/Customer Education at Clarivate Analytics
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Insights For Selling To Jeffrey

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeffrey is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jeffrey

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jeffrey move?

  • They are generally fast movers and can take quick decisions
  • Can Jeffrey take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jeffrey

Personality Compatibility


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