Jeffrey Clovis

Sr Director, Solutions Support/Customer Education at Clarivate Analytics

📍 Riverton, New Jersey, United States

As Senior Director of Customer Education & Support, Jeffrey is a veteran with a forty-year career at Clarivate and its predecessors. An expert in research evaluation and data analytics, he has presented original research in over 75 countries, focusing on the Web of Science platform.

He has spent his entire forty-year career with the same organization through its various evolutions, from ISI to Thomson Reuters to Clarivate.

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Experience

45 Years

Current Role

Sr Director, Solutions Support/Customer Education

Job Level

Senior

Location

Riverton, New Jersey, United States

Personality Overview

How Jeffrey shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Jeffrey cares about

Customer Education

His title and professional history are centered on user success and platform adoption, frequently speaking at customer forums and on best practices for Clarivate's tools.

Research Evaluation

His speaker bios highlight his expertise in presenting on citation metrics and analytical tools used to assess scholarly impact and productivity.

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Career

Work history

10-1980

Sr Director, Solutions Support/Customer Education

Clarivate Analytics

In the press

Media appearances

Clarivate Analytics launches new author profiles tool to include peer review. Featured in Nature Index

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Education

Jeffrey has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Build a trustworthy relationship while keeping the product center-stage

DON'T

Don’t hesitate from asking questions or pushing them, but take a formal approach

Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

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When cold calling

Pattern Interrupt: Informal style, where you are talking in a friendly & casual manner, with a big smile on makes them want to speak to you.

Pace: Don't be too fast or too slow, stay in the middle. Sound like a 'brings happiness to others' person.

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When writing an email

Subject: Personalized, clear

Length of mail: Medium

Salutation: Yes (Something formal). Greeting: Yes (Say something usual). Tone of words: Friendly, exciting. Bullet points: Avoid. Closing line: Close on a positive note. Complimentary close: Unique, pleasant. Overall messaging: Focused on social proof

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Negotiating and closing

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