Julie McConnaughhay

Enthusiast
DISC Type : i

Director, Customer Care - Patent & Trademark Maintenance at Clarivate

Detroit Metropolitan Area, United States

Overview

Julie McConnaughhay is the Director of Patent/Trademark Maintenance for North America at Clarivate, where she focuses on customer care and relationship management. A seasoned professional in the intellectual property sector, she has extensive experience in managing renewal services and ensuring data integrity. She holds a Bachelors Degree from Oakland University and is a certified Lean Six Sigma Green Belt.

She is a dedicated leader focused on building strong internal and external relationships, mentoring colleagues, and leading by example to meet customer needs and mitigate risks.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IP Lifecycle Management
Her career is centered on patent and trademark maintenance and renewals, showcasing deep expertise in managing the intellectual property lifecycle for clients.
Customer Relationship Building
Her roles consistently involve retaining and growing customer relationships, onboarding new clients, and delivering excellent ongoing support.
Operational Excellence
As a certified Lean Six Sigma Green Belt, she has a formal background in process improvement and enhancing operational efficiency.

Media Appearances

Julie has no verified media appearances

Work History

10-2024
Director, Customer Care - Patent & Trademark Maintenance at Clarivate
6-2021 - 10-2024
Senior Manager, Customer Care - Patent & Trademark Maintenance at Clarivate
4-2020 - 5-2021
North American Renewals Manager at CPA Global
5-2017 - 4-2020
Service Account Manager at IPAN Intellectual Property Associates Network LLC
5-2011 - 4-2017
Supervisor, Data Integrity at Clarivate Analytics

Education

1995 - 1999
Bachelor’s Degree from Oakland University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Detroit Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Customer Care - Patent & Trademark Maintenance at Clarivate
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Insights For Selling To Julie

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julie is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Julie

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Julie move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Julie take some risk or not?

  • They can take some low-probability risks if needed.

You And Julie

Personality Compatibility


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