Jeffrey Heeter

Inquirer
DISC Type : dc

Director of Customer Experience Analytics at Entergy

Little Rock, Arkansas, United States

Overview

Jeffrey is the Director of Customer Experience Analytics at Entergy, where he leads his team in leveraging data to improve customer satisfaction and engagement. Described by colleagues as a visionary systems architect, he has a Bachelor of Arts from the University of Maryland and a background in transforming customer service operations.

Outside of his data-focused career, Jeffrey has a demonstrated interest in academic and philosophical pursuits. This intellectual curiosity is highlighted by a collaborative project he undertook during his university years, showcasing his ability to lead and synthesize complex ideas in a non-professional context.

Unique fact: While at university, he edited a collaborative book of student essays examining the political theories of philosopher Robert Nozick.

Personality Overview

Demanding

ROI Conscious

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

CX Analytics
Leads Entergy’s customer experience analytics, focusing on using data like NPS to understand customer needs and drive measurable improvements in satisfaction and loyalty.
Contact Center Transformation
Has extensive experience leading large-scale contact center modernizations, from redesigning IVR systems to building outsourcing programs from the ground up.
Data-Driven Strategy
Passionate about turning complex data into clear insights and actionable strategies that support smart, timely business decisions and elevate the voice of the customer.

Media Appearances

Jeffrey has no verified media appearances

Work History

7-2025
Director of Customer Experience Analytics at Entergy
1-2021 - 7-2025
Customer Analytics Leader at Entergy
12-2017 - 12-2020
Contact Center Strategy Leader at Entergy
1-2014 - 12-2017
Contact Center Operations Leader at Entergy
10-2010 - 12-2013
Workforce Management Leader at Entergy

Education

Bachelor of Arts from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 25 Location : Little Rock, Arkansas, United States Job Level : Mid-senior Designation : Director of Customer Experience Analytics at Entergy
URL has been copied!

Insights For Selling To Jeffrey

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Stress on the business value that your product offers
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeffrey is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jeffrey

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jeffrey move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jeffrey take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jeffrey

Personality Compatibility


Other Entergy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.