Jeffrey Heeter
Inquirer · DISC type dcJeffrey is the Director of Customer Experience Analytics at Entergy, where he leads his team in leveraging data to improve customer satisfaction and engagement. Described by colleagues as a visionary systems architect, he has a Bachelor of Arts from the University of Maryland and a background in transforming customer service operations.
Outside of his data-focused career, Jeffrey has a demonstrated interest in academic and philosophical pursuits. This intellectual curiosity is highlighted by a collaborative project he undertook during his university years, showcasing his ability to lead and synthesize complex ideas in a non-professional context.
Unique fact: While at university, he edited a collaborative book of student essays examining the political theories of philosopher Robert Nozick.
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They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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