Jemma Hakobyan

Critic
DISC Type : C

Head of Information Technology, Australia at Clearstream

Greater Sydney Area, Australia

Overview

Jemma is a commercially minded technology executive with over 20 years of experience in the financial services industry. As the Head of Information Technology for Australia at Clearstream, she leads complex transformation initiatives. She holds a PhD from Yerevan State University and a post-graduate Diploma of Management.

Outside of her direct role, Jemma is an active participant in industry discussions, attending roundtables on topics like IT modernization, AI security, and financial regulations. She is a thought leader who values integrity and continuous learning, often sharing insights on effective leadership with her network.

She was a finalist for the Finance Technology Leader of the Year in the 2025 iTnews Benchmark Awards, recognizing her significant contributions.

Personality Overview

Critic

Objective Thinker

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

Technology Transformation
Her career is defined by leading multi-skilled teams to deliver complex transformation initiatives within highly regulated financial organizations.
Financial Services Tech
Has over two decades of experience leading technology strategy and teams for major financial institutions like Clearstream, Citi, and BNY Mellon.
AI in Financial Services
Participated in executive roundtables discussing securing AI agents and non-human identities, indicating a focus on emerging technologies.

Media Appearances

Jemma has no verified media appearances

Work History

3-2024
Head of Information Technology, Australia at Clearstream
10-2021 - 10-2023
Head of Markets and Securities Services Technology (SVP), Australia and NZ at Citi
8-2021 - 10-2021
Head of Technology, Finance and Divisional Solutions at UNSW
10-2019 - 7-2021
Group Manager, Head of Business Solutions and Project Delivery (VP) at BNY Mellon | Pershing
4-2019 - 9-2019
Technology Delivery Manger, Lynx Program at TAL Australia

Education

2014 - 2015
Post-graduate Diploma of Management from Macquarie Business School
PhD from Yerevan State University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Sydney Area, Australia Job Level : Mid-senior Designation : Head of Information Technology, Australia at Clearstream
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Insights For Selling To Jemma

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jemma is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Jemma

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Jemma move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Jemma take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Jemma

Personality Compatibility


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