Jen Capone

Observer
DISC Type : ci

Payroll and Workforce Management Leader at Deloitte

Greater Boston, United States

Overview

Jen Capone is a Managing Director at Deloitte, leading the Payroll and Workforce Management practice. With nearly three decades of experience, she specializes in HR strategy, cloud technology, and M&A integration, leveraging her BA from Clark University and MBA from the University of Phoenix.

Jen co-authored the "Workforce Asset Management Book of Knowledge, " a key publication in her field.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Workforce Management
Leads Deloitte's national practice, focusing on strategy, M&A, and technology projects within the Payroll and Workforce Management space.
Agentic AI in ERP
Shares perspectives on how agentic AI will modernize legacy ERP systems, emphasizing the need for strong data architecture and permissions.
HCM Cloud Solutions
Specializes in Human Capital Management and Workforce Management cloud technology, having led some of the largest cloud-based payroll projects for major firms.

Media Appearances

Jen’s 10 lessons. Featured in Deloitte

See Now

Work History

6-2025
Payroll and Workforce Management Leader at Deloitte
6-2023 - 6-2025
Oracle HR Transformation Leader at Deloitte
8-2017 - 5-2023
Managing Director at Deloitte
2011 - 8-2017
Senior Manager at Deloitte
2007 - 2011
Manager at Deloitte

Education

1992 - 1995
BA from Clark University
2000 - 2002
MBA from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 31 Location : Greater Boston, United States Job Level : Senior Designation : Payroll and Workforce Management Leader at Deloitte
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Insights For Selling To Jen

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jen is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jen

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jen move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Jen take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jen

Personality Compatibility


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