Jeniffer Lima

Jeniffer is a Customer Experience Analyst at SOMOS Educação, specializing in post-sales support and client relationship management. A graduate of Anhanguera Educacional, she is certified in Customer Success and focuses on ensuring client satisfaction through efficient CRM coordination at companies like SOMOS Educação and Allianz.

Jeniffer strongly values empathy, highlighting it as a key principle in her work. Her personal interests include major entertainment and technology brands such as The Walt Disney Company and Sony, suggesting a passion for media and innovation.

She recently earned a certification in the relationship between coaching and mentoring from the prestigious Fundação Getulio Vargas.