Jeniffer is a Customer Experience Analyst at SOMOS Educação, specializing in post-sales support and client relationship management. A graduate of Anhanguera Educacional, she is certified in Customer Success and focuses on ensuring client satisfaction through efficient CRM coordination at companies like SOMOS Educação and Allianz.
Jeniffer strongly values empathy, highlighting it as a key principle in her work. Her personal interests include major entertainment and technology brands such as The Walt Disney Company and Sony, suggesting a passion for media and innovation.
She recently earned a certification in the relationship between coaching and mentoring from the prestigious Fundação Getulio Vargas.
Jeniffer Lima
CX - Costumer Experience at SOMOS Educação
São Bernardo do Campo, São Paulo, Brazil
Overview
Topics They Care About
Customer Success
Her entire career, including her current role at SOMOS Educação, focuses on post-sales support and managing client relationships to ensure satisfaction.
Coaching and Mentoring
She recently received a certification from Fundação Getulio Vargas on the relationship between coaching and mentoring, showing an interest in professional development.
Empathy in Service
Publicly emphasizes the importance of empathy, indicating it is a core value she applies to her customer-facing roles.
Media Appearances
Jeniffer has no verified media appearances
Work History
1-2022
CX - Costumer Experience at SOMOS Educação
12-2020 - 12-2021
Telemarketing at Allianz
7-2017 - 11-2018
CAC at Atento Brasil
Education
1-2023 - 12-2024
Bacharelado from Anhanguera Educacional
More Information
Social Presence :
Prographics :
Exp : 6
Location : São Bernardo do Campo, São Paulo, Brazil
Job Level : N/A
Designation : CX - Costumer Experience at SOMOS Educação
