Andrea Piovezan

Questioner
DISC Type : c

Gerente de Relacionamento ao cliente - Pré Vendas at SOMOS Educação

São Paulo, São Paulo, Brazil

Overview

Andrea Piovezan is a CX & Business Operation Manager with a broad background in planning, marketing, sales, and operations. Drawing on her hospitality degree from Universidade Anhembi Morumbi, she excels in team leadership and process optimization. Colleagues describe her as exceptionally competent, dedicated, creative, and trustworthy.

Based on her professional history in the education sector with companies like SOMOS Educação and BYJUS, she appears passionate about leveraging technology to enhance learning experiences and operational efficiency in educational environments. She is actively engaged in building and leading her team.

She once created and structured the entire payment and documentation process for over 500 service providers from the ground up.

Personality Overview

Value Seeker

Systematic

Cautious & Analytical

They prefer to fully evaluate every situation.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her career is centered around CX, from managing pre-sales and contracts at SOMOS Educação to restructuring front and back-office CX processes at BYJU'S.
Team Leadership
She emphasizes developing and engaging her team, finding solutions collaboratively, and is actively hiring for her department.
Process Optimization
Has extensive experience in mapping processes, defining KPIs, and re-engineering workflows to improve performance and efficiency across departments.

Media Appearances

Andrea has no verified media appearances

Work History

6-2024
Gerente de Relacionamento ao cliente - Pré Vendas at SOMOS Educação
8-2023 - 5-2024
Coordenadora CX/Processos/Pagamentos at BYJU'S Learning
8-2021 - 9-2023
Team Leader Payout Policies Performance Coms at BYJU'S Learning
3-2021 - 8-2021
Analyst Teacher Recruitment and Training at BYJU'S Learning
2-2020 - 2-2021
Analista de treinamento at Grupo Boticário

Education

2000 - 2004
Bacharelado em Hotelaria from Universidade Anhembi Morumbi
1999 - 2000
English from King's College London

More Information

Social Presence :

Prographics :

Exp : 22 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Relacionamento ao cliente - Pré Vendas at SOMOS Educação
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Andrea

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Andrea take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Andrea

Personality Compatibility


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