Peterson Rocha in

Peterson Rocha

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Coordenador de CX at SOMOS Educação
📍 Barueri, São Paulo, Brazil

Peterson Rocha is a Customer Experience Coordinator at Cogna, recognized for his ability to engage, motivate, and inspire teams. With a background at companies like Kovi and Concentrix, he has a strong record of managing challenging teams and delivering exceptional results. He studied at Universidade Presbiteriana Mackenzie.

His colleagues and direct reports consistently describe him as a "natural leader, " "human, " "transparent, " and a true "partner, " often citing him as the best leader they have worked with.

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Experience
11 Years
Current Role
Coordenador de CX
Location
Barueri, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Peterson cares about

Customer Experience
His entire career, from Concentrix to Kovi and now Cogna, has been focused on leading and improving customer experience (CX) teams and operations.
Inspirational Leadership
Praised in multiple recommendations for leading by example, fighting for his team, and fostering motivation, integrity, and humanity in his leadership style.
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Career

Work history

8-2025
Coordenador de CX
SOMOS Educação
8-2021 - 8-2025
Supervisor de CX
Kovi
4-2019 - 8-2021
Team Leader
Concentrix
7-2016 - 4-2019
Senior Technical Support Advisor
Concentrix
7-2013 - 5-2015
Operações
Estre Ambiental
In the press

Media appearances

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Education
8-2022 - 8-2024
Processos Gerenciais
Universidade Presbiteriana Mackenzie
2016 - 2017
Graduação
Universidade Presbiteriana Mackenzie
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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