Jennifer Buchanan

Questioner
DISC Type : c

Vice President, Walmart Academy at Walmart

Bentonville, Arkansas, United States

Overview

Jennifer Buchanan is the Vice President of Walmart Academy, where she spearheads global learning and development for over 2. 1 million associates. An alumna of Florida State University, she is the architect of Walmarts "Skills-First" initiative, which prioritizes capabilities over degrees in hiring and career advancement, creating award-winning programs that elevate frontline performance.

Based on her public activity, Jennifer is deeply passionate about celebrating her teams successes. She frequently and enthusiastically recognizes the dedication, creativity, and service milestones of her colleagues, highlighting a strong focus on people and fostering a positive, appreciative work environment.

She led the creation of a public playbook to help other employers adopt skills-based hiring practices, aiming to broaden economic opportunity for all.

Personality Overview

Not Easily Convinced

Value Seeker

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Skills-First Workforce
She is the architect of Walmart’s initiative to shift hiring and career advancement from traditional degrees to a focus on verified capabilities and skills.
Employee Upskilling
Leads Walmart's global efforts to provide associates with skills for their current roles and future careers through programs like Walmart Academy and Live Better U.
Immersive Learning
Spearheads the use of innovative L&D tools, such as incorporating Virtual Reality (VR) into training programs to enhance skills like empathy and safety.

Media Appearances

Developing Talent: Walmart Academy and Building Better – The Edge of Work. Featured in Apple Podcasts (The Edge of Work)

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Developing Talent: Walmart Academy and Building Better Leaders with Jennifer Buchanan. Featured in The Edge of Work

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Work History

7-2023
Vice President, Walmart Academy at Walmart
4-2022 - 8-2023
Vice President, Operations and Supply Chain Academy Leader at Walmart
2-2019 - 4-2022
Senior Director II - Field Learning and Development at Sam's Club
1-2015 - 2-2019
Senior Director, International Ethics and Compliance Training and Awareness at Walmart
2-2013 - 1-2015
Director, Global Compliance and Ethics Training at American Express

Education

Executive Program for Leadership Acceleration from Harvard Business School Executive Education
B.S. from Florida State University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Bentonville, Arkansas, United States Job Level : Senior Designation : Vice President, Walmart Academy at Walmart
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Jennifer

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Jennifer take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Jennifer

Personality Compatibility


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