Jennifer Kwan in

Jennifer Kwan

Initiator · DISC type Di
Director, Global CX Campaign Marketing at Zendesk
📍 San Francisco, California, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
14 Years
Current Role
Director, Global CX Campaign Marketing
Job Level
Mid-senior
Location
San Francisco, California, United States
Personality Overview

How Jennifer shows up

Conviction Driven
Impact-Oriented
Confident

They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Priorities

Topics Jennifer cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2025
Director, Global CX Campaign Marketing
Zendesk
3-2022 - 3-2025
Group Manager, Global Demand Generation
Zendesk
9-2020 - 3-2022
Senior Integrated Campaigns Marketing Manager - SMB
Zendesk
4-2019 - 9-2020
Global Integrated Campaigns Marketing Manager - SMB
Zendesk
7-2016 - 3-2019
Manager, Marketing - Direct Mail Marketing
Shutterfly, Inc.
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2011 - 2013
Masters of Business Administration
University of San Francisco
Bachelor of Arts
University of California, Davis
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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