Jennifer Murray in

Jennifer Murray

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Nitro Software, Inc. at Full-time
📍 San Francisco Bay Area, United States

Jennifer is a results-driven SVP of Customer Experience at Nitro, recognized for leveraging customer insights from roles at eBay and Zynga to drive business strategy. A graduate of California Polytechnic State University, she has a proven record of improving customer satisfaction and mentoring high-performing teams to exceed demanding goals.

Colleagues consistently describe her as an action-oriented, strategic, and supportive leader. Her expertise lies in managing large SaaS account portfolios, securing renewals, nurturing customer relationships, and scaling customer success organizations globally from the ground up.

She recently drove a strategic partnership between Nitro and Canva to create more seamless, collaborative workflows for enterprise customers.

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Experience
1 Years
Current Role
Nitro Software, Inc.
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

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Priorities

Topics Jennifer cares about

Customer-Centric Strategy
Her career shows a deep focus on using customer data from roles at eBay and Zynga to drive business strategy, improve satisfaction, and secure retention.
SaaS Account Growth
Managed a $17. 5M SaaS portfolio at a previous company, focusing on retention, health, and mentoring teams to develop expansion opportunities.
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Career

Work history

Nitro Software, Inc.
Full-time
Americas Director of Enterprise Customer Success
Clarizen
Director, Customer Success & Account Management
C3 IoT
1-2011 - 12-2012
Director, Player Insights
Zynga
Senior Manager, Customer Insights
eBay
In the press

Media appearances

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Education
BS
California Polytechnic State University-San Luis Obispo
MBA
California State University - East Bay
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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