Jennifer Oleksiw

Enthusiast
DISC Type : i

Global Chief Customer Officer, Group Vice President at Eli Lilly and Company

Carmel, Indiana, United States

Overview

Jennifer Oleksiw is the Global Chief Customer Officer at Eli Lilly and Company, where she has built a 25-year career evolving from a systems analyst to a key executive. An alumna of Northwesterns Kellogg School of Management, she focuses on digital transformation and creating a more personalized, human-centric patient experience.

Jennifer is deeply committed to community engagement in Indianapolis, with a particular passion for increasing youth access to sports. She champions initiatives that promote physical health, mental well-being, and confidence for young girls through athletics and is a supporter of local womens professional sports teams.

She is a key driver behind "The Court Is Hers, " a Lilly initiative that removes financial barriers for girls to participate in local basketball programs.

Personality Overview

Amiable & Agreeable

Consensus Focused

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Patient Experience
Champions a "human-first" approach, using technology and data to create personalized, simpler, and more empathetic healthcare journeys for patients.
Holistic Health
Advocates for a focus on "whole-person health, " which combines medicines with lifestyle support such as diet, sleep, and exercise to improve overall well-being.
Youth Sports Access
Passionate about removing barriers, like cost, for girls in sports. She is a vocal supporter of programs that build confidence and well-being through athletics in her community.

Media Appearances

Thrive Global Works with Eli Lilly and Company to Offer Healthy Behaviors, Tools and Resources to Improve Health Outcomes. Featured in PR Newswire

See Now

Work History

11-2023
Global Chief Customer Officer, Group Vice President at Eli Lilly and Company
1-2019 - 10-2023
Chief Consumer Experience Officer at Eli Lilly and Company
1-2017 - 12-2019
Vice President & Information Officer - Lilly Business Units at Eli Lilly and Company
7-2014 - 12-2016
Vice President & Information Officer - Lilly Bio-Medicines Business Unit & BU IT Shared Services at Eli Lilly and Company
1-2012 - 6-2014
Vice President & Information Officer - Lilly Bio-Medicines & Oncology Business Unit at Eli Lilly and Company

Education

2008 - 2009
Executive MBA from Northwestern University - Kellogg School of Management
1994 - 1998
B.S. in Business from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 27 Location : Carmel, Indiana, United States Job Level : Leadership Designation : Global Chief Customer Officer, Group Vice President at Eli Lilly and Company
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Jennifer

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jennifer take some risk or not?

  • They can take some low-probability risks if needed.

You And Jennifer

Personality Compatibility


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