Jennifer Purdy, LCSW, CPXP in

Jennifer Purdy, LCSW, CPXP

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Executive Director CX Tools & Implementation at U.S. Department of Veterans Affairs
📍 Alpena, Arkansas, United States

Jennifer Purdy is the Executive Director for CX Tools & Implementation at the U. S. Department of Veterans Affairs. With over 29 years in healthcare, she leads initiatives to improve the Veteran experience. A Certified Patient Experience Professional, she earned her Bachelors and Masters degrees from the University of Arkansas system.

Deeply mission-driven, Jennifer is passionate about serving those who have served. Her interest in "The Science of Well-Being" and compassion training highlights a focus on holistic wellness and empathy. She actively encourages honoring Veterans legacies through programs like the Veteran Legacy Memorial.

Her work on a culture-shifting program improved patient experience across 147 VA medical centers, impacting 360, 000 employees and earning a Gears of Government Award.

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Experience
21 Years
Current Role
Executive Director CX Tools & Implementation
Job Level
Senior
Location
Alpena, Arkansas, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Jennifer cares about

Veteran Experience
Her entire career is dedicated to improving the journey for Veterans and their families, stating her mission is to ensure they will "choose VA tomorrow. "
Patient Experience (PX)
As a Certified Patient Experience Professional, she frequently promotes and celebrates PX initiatives, believing that every action shapes the experiences delivered to Veterans.
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Career

Work history

7-2023
Executive Director CX Tools & Implementation
U.S. Department of Veterans Affairs
7-2016 - 7-2023
Executive Director for VA Patient Experience
US Department of Veterans Affairs
10-2008 - 7-2016
Assistant Director for Outpatient Services
NORTH TEXAS VA HEALTHCARE SYSTEM
1-2006 - 10-2008
Executive Assistant to CEO
South Texas Veterans Health Care System
1-2004 - 1-2006
Quality Manager
Central Arkansas Veterans Health Care System
In the press

Media appearances

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Education
1989 - 1993
Bachelor of Arts (BA)
University of Arkansas
1993 - 1995
Master of Arts (MA)
University of Arkansas at Little Rock
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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