Jennifer Purdy, LCSW, CPXP in

Jennifer Purdy, LCSW, CPXP

Questioner · DISC type c
Executive Director CX Tools & Implementation at U.S. Department of Veterans Affairs
📍 Alpena, Arkansas, United States

Jennifer Purdy is the Executive Director for CX Tools & Implementation at the U. S. Department of Veterans Affairs. With over 29 years in healthcare, she leads initiatives to improve the Veteran experience. A Certified Patient Experience Professional, she earned her Bachelors and Masters degrees from the University of Arkansas system.

Deeply mission-driven, Jennifer is passionate about serving those who have served. Her interest in "The Science of Well-Being" and compassion training highlights a focus on holistic wellness and empathy. She actively encourages honoring Veterans legacies through programs like the Veteran Legacy Memorial.

Her work on a culture-shifting program improved patient experience across 147 VA medical centers, impacting 360, 000 employees and earning a Gears of Government Award.

Read the full overview →
Experience
21 Years
Current Role
Executive Director CX Tools & Implementation
Job Level
Senior
Location
Alpena, Arkansas, United States
Personality Overview

How Jennifer shows up

Value Seeker
Cautious & Analytical
Price-Sensitive

They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Priorities

Topics Jennifer cares about

Veteran Experience
Her entire career is dedicated to improving the journey for Veterans and their families, stating her mission is to ensure they will "choose VA tomorrow. "
Patient Experience (PX)
As a Certified Patient Experience Professional, she frequently promotes and celebrates PX initiatives, believing that every action shapes the experiences delivered to Veterans.
+5 more topics Login to view topics
Career

Work history

7-2023
Executive Director CX Tools & Implementation
U.S. Department of Veterans Affairs
7-2016 - 7-2023
Executive Director for VA Patient Experience
US Department of Veterans Affairs
10-2008 - 7-2016
Assistant Director for Outpatient Services
NORTH TEXAS VA HEALTHCARE SYSTEM
1-2006 - 10-2008
Executive Assistant to CEO
South Texas Veterans Health Care System
1-2004 - 1-2006
Quality Manager
Central Arkansas Veterans Health Care System
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1989 - 1993
Bachelor of Arts (BA)
University of Arkansas
1993 - 1995
Master of Arts (MA)
University of Arkansas at Little Rock
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other U.S. Department of Veterans Affairs Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Jennifer. Free, 10 seconds.