Jennifer Rice-Palmer

Collaborator
DISC Type : is

Vice President of Guest Contact at Rosen Hotels & Resorts

Orlando, Florida, United States

Overview

Jennifer Rice-Palmer is the Vice President of Guest Contact and Revenue Management at Rosen Hotels & Resorts, where she has built a career over three decades. Starting in housekeeping at age 14, her passion for the industry drove her to her current executive role, where she focuses on enhancing guest satisfaction and empowering her teams.

Outside of her professional life, Jennifer is a dedicated advocate for her community, with a particular passion for supporting children and families who are battling pediatric cancer. This cause is deeply personal and stems from her own familys experience, driving her to raise awareness and provide support.

She was recently highlighted by Lodging Magazine in March 2026 for its Womens History Month feature, discussing her extensive career and passion for the hospitality industry.

Personality Overview

Appreciative

Good Listener

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Topics They Care About

Guest Experience
Her executive role centers on leading guest contact operations, including guest relations and social media, to create exceptional and memorable experiences.
Hospitality Leadership
She is passionate about mentoring and developing talent within her teams, helping people see potential in themselves and grow their careers.
Pediatric Cancer Advocacy
A deeply personal cause, she is a strong advocate for children and families fighting pediatric cancer, driven by her own family's journey.

Media Appearances

Rosen Hotels & Resorts promotes key leaders. Featured in Hotel Business

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Work History

1-2025
Vice President of Guest Contact at Rosen Hotels & Resorts
2-2016 - 1-2025
Director of Guest Contact at Rosen Hotels & Resorts
2-2004 - 2-2016
General Manger at Rosen Hotels & Resorts
2004 - 2016
General Manager at Choice Hotels International
1-1999 - 2-2004
Director Of Rooms at Rosen Hotels & Resorts

Education

Jennifer has no verified education history

More Information

Social Presence :

Prographics :

Exp : 35 Location : Orlando, Florida, United States Job Level : Senior Designation : Vice President of Guest Contact at Rosen Hotels & Resorts
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • Show genuine interest in solving their problems
  • Summarize the key points at the end of the conversation

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Jennifer

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Jennifer take some risk or not?

  • They probably won’t put a lot at risk.

You And Jennifer

Personality Compatibility


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