Jennifer Rice-Palmer in

Jennifer Rice-Palmer

Collaborator · DISC type is
Vice President of Guest Contact at Rosen Hotels & Resorts
📍 Orlando, Florida, United States

Jennifer Rice-Palmer is the Vice President of Guest Contact and Revenue Management at Rosen Hotels & Resorts, where she has built a career over three decades. Starting in housekeeping at age 14, her passion for the industry drove her to her current executive role, where she focuses on enhancing guest satisfaction and empowering her teams.

Outside of her professional life, Jennifer is a dedicated advocate for her community, with a particular passion for supporting children and families who are battling pediatric cancer. This cause is deeply personal and stems from her own familys experience, driving her to raise awareness and provide support.

She was recently highlighted by Lodging Magazine in March 2026 for its Womens History Month feature, discussing her extensive career and passion for the hospitality industry.

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Experience
35 Years
Current Role
Vice President of Guest Contact
Job Level
Senior
Location
Orlando, Florida, United States
Personality Overview

How Jennifer shows up

Appreciative
Good Listener
Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Priorities

Topics Jennifer cares about

Guest Experience
Her executive role centers on leading guest contact operations, including guest relations and social media, to create exceptional and memorable experiences.
Hospitality Leadership
She is passionate about mentoring and developing talent within her teams, helping people see potential in themselves and grow their careers.
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Career

Work history

1-2025
Vice President of Guest Contact
Rosen Hotels & Resorts
2-2016 - 1-2025
Director of Guest Contact
Rosen Hotels & Resorts
2-2004 - 2-2016
General Manger
Rosen Hotels & Resorts
2004 - 2016
General Manager
Choice Hotels International
1-1999 - 2-2004
Director Of Rooms
Rosen Hotels & Resorts
In the press

Media appearances

Rosen Hotels & Resorts promotes key leaders. Featured in Hotel Business
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Education

Jennifer has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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