Jennifer Roberts

Critic
DISC Type : C

Director, Customer Technology at Alcon

Fort Worth, Texas, United States

Overview

Jennifer Roberts is the Director of Customer Technology at Alcon, where she has built an extensive career leading eCommerce, user experience, and sales technology initiatives. She holds both a Bachelor of Business Administration and a Master of Science from Tarleton State University, providing a strong foundation for her leadership roles.

Jennifer shows a keen interest in the intersection of commerce and media, following major players like Amazon and The Wall Street Journal. This suggests a focus on staying current with evolving business strategies and technological trends that shape the customer experience.

She recently completed a "Coaching for Results" certification, highlighting a professional interest in leadership and team development.

Personality Overview

Objective Thinker

Precise

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  They enjoy working alone and do not rely on others very often. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Technology
As the current Director of Customer Technology, she is directly responsible for the strategy and implementation of technology solutions that impact the customer.
eCommerce Strategy
Her background includes roles as Associate Director of eCommerce Product Owner and Global Manager of eCommerce, indicating deep experience in online commerce.
Sales Enablement
Previously served as Associate Director, Sales Technology Business Partner, focusing on equipping the sales team with the right technological tools for success.

Media Appearances

Let's Show Them What CI Can Really Do | Jennifer Roberts (Alcon) – Podcast Episode. Featured in Spotify

See Now

Work History

7-2022
Director, Customer Technology at Alcon
10-2020 - 7-2022
Associate Director, Sales Technology Business Partner at Alcon
3-2019 - 10-2020
Associate Director, eCommerce Product Owner at Alcon
3-2017 - 3-2019
Global Manager, eCommerce, User Experience at Alcon
5-2013 - 3-2017
Manager, US Customer Service at Alcon

Education

Bachelor of Business Administration (BBA) from Tarleton State University
Master of Science (MS) from Tarleton State University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Fort Worth, Texas, United States Job Level : Mid-senior Designation : Director, Customer Technology at Alcon
URL has been copied!

Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Jennifer

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Jennifer take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Jennifer

Personality Compatibility


Other Alcon Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.