Jennifer Roberts in

Jennifer Roberts

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Director, Customer Technology at Alcon
📍 Fort Worth, Texas, United States

Jennifer Roberts is the Director of Customer Technology at Alcon, where she has built an extensive career leading eCommerce, user experience, and sales technology initiatives. She holds both a Bachelor of Business Administration and a Master of Science from Tarleton State University, providing a strong foundation for her leadership roles.

Jennifer shows a keen interest in the intersection of commerce and media, following major players like Amazon and The Wall Street Journal. This suggests a focus on staying current with evolving business strategies and technological trends that shape the customer experience.

She recently completed a "Coaching for Results" certification, highlighting a professional interest in leadership and team development.

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Experience
29 Years
Current Role
Director, Customer Technology
Job Level
Mid-senior
Location
Fort Worth, Texas, United States
Personality Overview

How Jennifer shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jennifer cares about

Customer Technology
As the current Director of Customer Technology, she is directly responsible for the strategy and implementation of technology solutions that impact the customer.
eCommerce Strategy
Her background includes roles as Associate Director of eCommerce Product Owner and Global Manager of eCommerce, indicating deep experience in online commerce.
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Career

Work history

7-2022
Director, Customer Technology
Alcon
10-2020 - 7-2022
Associate Director, Sales Technology Business Partner
Alcon
3-2019 - 10-2020
Associate Director, eCommerce Product Owner
Alcon
3-2017 - 3-2019
Global Manager, eCommerce, User Experience
Alcon
5-2013 - 3-2017
Manager, US Customer Service
Alcon
In the press

Media appearances

Let's Show Them What CI Can Really Do | Jennifer Roberts (Alcon) – Podcast Episode. Featured in Spotify
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Education
Bachelor of Business Administration (BBA)
Tarleton State University
Master of Science (MS)
Tarleton State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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