Jennifer Schmittler

Visionary
DISC Type : Ds

Professional Partner at NXT Wave Talent

Atlantic Highlands, New Jersey, United States

Overview

Jennifer Schmittler is the Chief Executive Officer of Customer Service Experts, leveraging an extensive background in finance, consulting, and the contact center industry. A Summa Cum Laude graduate of Bentley University, she is described as enthusiastic, diligent, and tirelessly passionate. Her career includes prior roles at ABC/ESPN and Kenneth Cole Productions.

Jennifer actively contributes to her community, serving on boards for organizations like the PACE Association NY Metro, Seton Hall Universitys Customer Service Program, and the International Cancer Recovery Foundation. She also dedicates her time as a Treasurer for the Girls Scouts of America and is a proud mother.

She has a background in Advanced Ceramics from Kean University, a unique interest for an executive in her field.

Personality Overview

Risk Tolerant

Direct & Assertive

Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Experience
As CEO of Customer Service Experts, she focuses on delivering best-in-class service and believes in the importance of the human touch, especially in industries like healthcare.
Community Involvement
Serves on multiple non-profit boards, including Mary's Garden Media and the International Cancer Recovery Foundation, and has been a Treasurer for the Girl Scouts.
Corporate Strategy
Her roles consistently involve executive leadership, P&L improvement, and developing business strategy to drive growth and operational excellence for her companies and clients.

Media Appearances

Jennifer has no verified media appearances

Work History

5-2021
Professional Partner at NXT Wave Talent
3-2020
Chief Executive Officer at Customer Service Experts
2011
Chief Executive Officer at One Voice Solutions, Inc
2011
Financial Management Consultant at Kavanagh Productions Inc.
2011 - 2013
Consultant at Southview Companies

Education

1994 - 1998
BS from Bentley University
Advanced Ceramics from Kean University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Atlantic Highlands, New Jersey, United States Job Level : Leadership Designation : Professional Partner at NXT Wave Talent
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jennifer

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jennifer take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jennifer

Personality Compatibility


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