Jenny Phillips, MBA

Pioneer
DISC Type : DIS

Director, Central Engineering at Costco IT

Issaquah, Washington, United States

Overview

Jenny Phillips is a technology leader specializing in platform engineering and developer experience at major enterprises like Costco, lululemon, and T-Mobile. With an MBA and SAFe certifications, she focuses on simplifying software delivery and leading large-scale transformations. Colleagues describe her as a "transformational", "exceptional", and "outstanding" leader.

She recently took a calculated career risk, leaving a previous role without a new one secured, demonstrating a high degree of confidence and faith in her professional journey. This thoughtful approach to her career path highlights her adaptability.

Her program, Elevate DevEx, won two ET Edge Data Center & Cloud Innovation Awards for Best Cloud Automation and Best Cloud Infrastructure.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Developer Experience (DevEx)
She founded and led the award-winning "Elevate DevEx" program at lululemon, unifying CI/CD, automation, and enablement into a cohesive platform strategy to empower developers.
Enterprise Transformation
Her career is focused on leading platform, cloud, and DevOps transformations in complex retail and telecom environments to modernize systems and improve developer workflows.
CI/CD & DevOps
She is actively hiring for and building teams that enable CI/CD platforms, observability, and a strong DevOps culture at an enterprise scale.

Media Appearances

Jenny has no verified media appearances

Work History

2-2026
Director, Central Engineering at Costco IT
9-2025 - 2-2026
Network and Infra - Sustaining Engineering at Costco IT
4-2024 - 8-2025
Director, Enterprise and Platform Engineering at lululemon
5-2019 - 4-2024
Senior Leader, Software Development at T-Mobile
11-2018 - 5-2019
Software Development Manager at T-Mobile

Education

8-2022 - 3-2024
Master of Business Administration - MBA from The University of Arizona Global Campus
Bachelor's of Science from University of Arizona

More Information

Social Presence :

Prographics :

Exp : 13 Location : Issaquah, Washington, United States Job Level : Mid-senior Designation : Director, Central Engineering at Costco IT
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Insights For Selling To Jenny

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenny is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jenny

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jenny move?

  • They are generally fast movers and can take quick decisions
  • Can Jenny take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jenny

Personality Compatibility


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