Jenny Senter

Observer
DISC Type : ic

Associate Director, Customer Technology at Alcon

Fort Worth, Texas, United States

Overview

A dedicated professional with 17 years of experience, Jenny is the Associate Director of Customer Technology at Alcon. She specializes in program design, project management, and digital transformation, with a deep expertise in Salesforce. She holds a BS from Tarleton State University and is recognized for her adaptability and creative problem-solving under pressure.

Jenny is passionate about fostering positive workplace environments, with a focus on people development and inclusive culture. She has completed certifications in coaching, employee development, and unconscious bias, actively sharing her learnings on these topics. Her enthusiasm for her company and colleagues is a notable part of her professional identity.

She once designed and executed a Salesforce training program for over 1, 000 employees at BNSF Railway.

Personality Overview

Example Seeker

Value Driven

Curious

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Experience Tech
As a Customer Technology leader at Alcon, her focus is on innovating and maximizing technology to ensure a "brilliant experience" for customers.
Salesforce Optimization
Serves as the Salesforce Service Product Owner at Alcon and previously trained over 1, 000 employees on the platform at BNSF Railway.
Digital Transformation
Her role involves creating a future path for transformation within Alcon's Commercial Operations organization to improve processes and customer value.

Media Appearances

Jenny has no verified media appearances

Work History

10-2022
Associate Director, Customer Technology at Alcon
8-2019 - 11-2022
Manager, Tools & Technologies, SFDC Service Product Owner at Alcon
1-2019 - 7-2019
Domestic Intermodal Market Manager at BNSF Railway
9-2014 - 1-2019
Training Manager, Customer Support at BNSF Railway
3-2013 - 9-2014
Senior Analyst, Customer Support at BNSF Railway

Education

1997 - 2001
BS from Tarleton State University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Fort Worth, Texas, United States Job Level : Mid-senior Designation : Associate Director, Customer Technology at Alcon
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Insights For Selling To Jenny

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Focus on immediate action-items rather than the larger goals
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenny is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jenny

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jenny move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Jenny take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jenny

Personality Compatibility


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