Jenny Senter in

Jenny Senter

Observer · DISC type ic
Associate Director, Customer Technology at Alcon
📍 Fort Worth, Texas, United States

A dedicated professional with 17 years of experience, Jenny is the Associate Director of Customer Technology at Alcon. She specializes in program design, project management, and digital transformation, with a deep expertise in Salesforce. She holds a BS from Tarleton State University and is recognized for her adaptability and creative problem-solving under pressure.

Jenny is passionate about fostering positive workplace environments, with a focus on people development and inclusive culture. She has completed certifications in coaching, employee development, and unconscious bias, actively sharing her learnings on these topics. Her enthusiasm for her company and colleagues is a notable part of her professional identity.

She once designed and executed a Salesforce training program for over 1, 000 employees at BNSF Railway.

Read the full overview →
Experience
24 Years
Current Role
Associate Director, Customer Technology
Job Level
Mid-senior
Location
Fort Worth, Texas, United States
Personality Overview

How Jenny shows up

Example Seeker
Value Driven
Curious

They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Priorities

Topics Jenny cares about

Customer Experience Tech
As a Customer Technology leader at Alcon, her focus is on innovating and maximizing technology to ensure a "brilliant experience" for customers.
Salesforce Optimization
Serves as the Salesforce Service Product Owner at Alcon and previously trained over 1, 000 employees on the platform at BNSF Railway.
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Career

Work history

10-2022
Associate Director, Customer Technology
Alcon
8-2019 - 11-2022
Manager, Tools & Technologies, SFDC Service Product Owner
Alcon
1-2019 - 7-2019
Domestic Intermodal Market Manager
BNSF Railway
9-2014 - 1-2019
Training Manager, Customer Support
BNSF Railway
3-2013 - 9-2014
Senior Analyst, Customer Support
BNSF Railway
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 2001
BS
Tarleton State University
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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