Jenny Westwood in

Jenny Westwood

Captain · DISC type DS
Senior Customer Experience Manager at BT Group
📍 Greater Cheshire West and Chester Area, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
20 Years
Current Role
Senior Customer Experience Manager
Job Level
Middle
Location
Greater Cheshire West and Chester Area, United Kingdom
Personality Overview

How Jenny shows up

Long-Term Thinker
Planner & Achiever
Dynamic But Sincere

They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Jenny cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2023
Senior Customer Experience Manager
BT Group
3-2023 - 3-2024
Senior Channel Readiness Manager (Maternity cover)
BT Group
3-2022 - 3-2023
Transformation Manager SoHo (Small office, Home Office)
BT Group
12-2019 - 3-2022
Customer Experience Manager (Corporate, Public Sector & Wholesale)
BT Group
10-2018 - 12-2019
Customer Experience Insights Manager
BT Group
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2000 - 2004
BBA Hons Management (First Class)
Lancaster University
1998 - 2000
A-Levels: Business Studies A
St Nicholas Catholic Sixth Form
1993 - 1998
Dual Science
St Nicholas Catholic High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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