Jessica Bermudez

Inquirer
DISC Type : dc

Customer Success, Mid-Market at Gong

San Francisco, California, United States

Overview

Jessica is a strategic Customer Success professional at Gong, partnering with GTM teams and revenue leaders. A University of California, Berkeley graduate, she has progressed from sales roles at LinkedIn to lead customer success positions. Colleagues describe her as a "genuine expert, " "strategic, " and "resourceful" professional who excels at building strong relationships.

Jessica possesses a strong creative and literary side, demonstrated by her publication of a creative essay, "Der Ring, der die Zeit anhält" (The Ring, that Stopped Time), written in the style of Franz Kafka. Her recommendations also highlight her high emotional intelligence and positive nature.

Unique fact: She authored and published a creative essay inspired by the distinct literary style of Franz Kafka.

Personality Overview

Hard To Convince

Upfront

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Success
Her career progression through multiple senior customer success and renewals roles at Gong demonstrates a deep expertise in post-sales strategy and customer value realization.
Sales Development
She fondly recalls using Gong to learn from AEs while an SDR, indicating an interest in sales coaching and the SDR-to-AE career path.
Persuasive Selling
Holds certifications in "Advanced Persuasive Selling" and "Asking Great Sales Questions, " showing a commitment to mastering the art of effective sales communication.

Media Appearances

Jessica has no verified media appearances

Work History

9-2024
Customer Success, Mid-Market at Gong
8-2024 - 9-2024
Lead Customer Success Manager at Gong
10-2023 - 8-2024
Sr. Renewals Manager at Gong
9-2019 - 8-2020
Account Executive, Search & Staffing at LinkedIn
4-2019 - 9-2019
Sr. Sales Development Representative at LinkedIn

Education

Bachelor's from University of California, Berkeley
Education details unavailable from Ramstein American High School

More Information

Social Presence :

Prographics :

Exp : 8 Location : San Francisco, California, United States Job Level : N/A Designation : Customer Success, Mid-Market at Gong
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jessica

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • Their decision making speed is somewhere in the middle.
  • Can Jessica take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jessica

Personality Compatibility


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