Jessica Dawson
Login to view DISC.Jessica leads AI Enablement at NAB, translating over 15 years of experience in CX, data, and analytics into multimillion-dollar transformation strategies. An accomplished speaker, she has a background in Law and Data Science from Macquarie University. People with experience working with her describe her as having very high standards and an outstanding work ethic.
Outside of her professional focus on AI, Jessica has a declared interest that extends beyond watching true crime documentaries. During a panel on International Womens Day, she stated she is a fierce protector of her time, which she considers a non-renewable resource.
Her career began in a contact centre while she was studying, which gave her a foundational understanding of the customer experience.
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