Jessica leads AI Enablement at NAB, translating over 15 years of experience in CX, data, and analytics into multimillion-dollar transformation strategies. An accomplished speaker, she has a background in Law and Data Science from Macquarie University. People with experience working with her describe her as having very high standards and an outstanding work ethic.
Outside of her professional focus on AI, Jessica has a declared interest that extends beyond watching true crime documentaries. During a panel on International Womens Day, she stated she is a fierce protector of her time, which she considers a non-renewable resource.
Her career began in a contact centre while she was studying, which gave her a foundational understanding of the customer experience.
Read the full overview →They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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