Jessica Hocking

Trailblazer
DISC Type : ID

Director, Customer Care Operations at Robinhood

Greater Phoenix Area, United States

Overview

Jessica has no verified overview

Personality Overview

Informal

Achievement-Oriented

Friendly But Fast

They are more likely to accept new and exciting technologies.  If they come to believe in your value proposition, they will be your champion. A combination of speed and relationship gets the best response from them.

Topics They Care About

Jessica has no verified topics they care about

Media Appearances

Jessica has no verified media appearances

Work History

12-2025
Director, Customer Care Operations at Robinhood
9-2025
Founding Legacy Member at Legacy Executive Club
11-2021 - 1-2026
Director, Global Outsourcing and Shared Services at Robinhood
7-2020 - 12-2021
Vice President Of Global Operations at Televerde
11-2018 - 7-2020
Director Of Operations at Televerde

Education

Organizational Psychology from Argosy University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Phoenix Area, United States Job Level : Mid-senior Designation : Director, Customer Care Operations at Robinhood
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Address your competition clearly and confidently
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jessica

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Jessica take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jessica

Personality Compatibility


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