Jessica M.

Enigma
DISC Type : cdi

Head of Customer Care and Operations at South West Water

Teignmouth, England, United Kingdom

Overview

Jessica Mahoney is the Head of Customer Care and Operations at South West Water. She is a dynamic leader with extensive experience managing large teams, including offshore partners. With a Certificate in Business Studies, she excels in delivering end-to-end customer service across multiple channels within regulated environments.

Outside of work, Jessica is passionate about fostering creative and supportive environments. She is a dog owner and speaks openly about the boost her pet provides for her mental well-being. She also shows a keen interest in community topics, promoting awareness on issues like Dementia.

Interesting fact: She finds that having a dog is a great conversation starter and a source of unconditional love.

Personality Overview

Friendly Yet Blunt

Persuasive & Assertive

Challenger

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Holistic Customer Care
Manages end-to-end customer service across digital, voice, and written channels, with deep experience in the regulated water industry.
Team Empowerment
Passionate about creating safe, creative work environments and has completely redesigned training processes to better support her team.
Mental Health Advocacy
Openly discusses the positive impact her dog has on her mental well-being, highlighting the importance of companionship and unconditional love.

Media Appearances

Jessica has no verified media appearances

Work History

2-2025
Head of Customer Care and Operations at South West Water
7-2021 - 3-2025
Customer Experience Manager at South West Water
1-2018 - 7-2021
Wholesale Resolution Manager at South West Water
8-2014 - 1-2018
Complaints Manager at SOURCE CONTACT MANAGEMENT LIMITED
5-2013 - 8-2014
Business Analyst at Source Contact Management Ltd

Education

2009 - 2010
High School/Secondary Diplomas and Certificates from The Open University
1993 - 1998
Education details unavailable from Teignmouth Community College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Teignmouth, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Care and Operations at South West Water
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jessica

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Jessica take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Jessica

Personality Compatibility


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