Jessica M. in

Jessica M.

Enigma · DISC type cdi
Head of Customer Care and Operations at South West Water
📍 Teignmouth, England, United Kingdom

Jessica Mahoney is the Head of Customer Care and Operations at South West Water. She is a dynamic leader with extensive experience managing large teams, including offshore partners. With a Certificate in Business Studies, she excels in delivering end-to-end customer service across multiple channels within regulated environments.

Outside of work, Jessica is passionate about fostering creative and supportive environments. She is a dog owner and speaks openly about the boost her pet provides for her mental well-being. She also shows a keen interest in community topics, promoting awareness on issues like Dementia.

Interesting fact: She finds that having a dog is a great conversation starter and a source of unconditional love.

Read the full overview →
Experience
18 Years
Current Role
Head of Customer Care and Operations
Job Level
Mid-senior
Location
Teignmouth, England, United Kingdom
Personality Overview

How Jessica shows up

Friendly Yet Blunt
Persuasive & Assertive
Challenger

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are likely to ask many questions and look heavily for supporting proof as well as information.

Priorities

Topics Jessica cares about

Holistic Customer Care
Manages end-to-end customer service across digital, voice, and written channels, with deep experience in the regulated water industry.
Team Empowerment
Passionate about creating safe, creative work environments and has completely redesigned training processes to better support her team.
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Career

Work history

2-2025
Head of Customer Care and Operations
South West Water
7-2021 - 3-2025
Customer Experience Manager
South West Water
1-2018 - 7-2021
Wholesale Resolution Manager
South West Water
8-2014 - 1-2018
Complaints Manager
SOURCE CONTACT MANAGEMENT LIMITED
5-2013 - 8-2014
Business Analyst
Source Contact Management Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2010
High School/Secondary Diplomas and Certificates
The Open University
1993 - 1998
Education details unavailable
Teignmouth Community College
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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