‎Jessica Murphy, MBA, MS, RD

Enigma
DISC Type : dci

Director, Member Experience at Premise Health

Atlanta Metropolitan Area, United States

Overview

Jessica is the Director of Member Experience at Premise Health, focusing on patient-centric care by leveraging global insights from her work in South Africa, the UK, and the US. An MBA graduate from Mercer University and a Registered Dietitian, she is recognized by colleagues as a passionate leader in enhancing healthcare experiences.

Originally from South Africa, Jessica grew up as a teenager in the 1990s and was an avid Wimbledon fan. She is a proponent of continuous learning and is currently focused on educating herself about the applications and implications of artificial intelligence in her field.

She has designed and implemented evidence-based clinical, nutrition, and healthcare programs on three different continents.

Personality Overview

Hard To Convince

Friendly Yet Blunt

Fast Follower

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Patient Experience
Her career is dedicated to optimizing the patient journey. She is also an active member of the Ambulatory Care Council at The Beryl Institute, focusing on patient experience.
AI in Healthcare
She has stated a personal goal to deepen her understanding of AI to better grasp its potential impact on the healthcare industry and patient care.
Healthcare Access
She has expressed concern about the challenges many people face in accessing necessary healthcare, highlighting it as a critical issue that needs solutions.

Media Appearances

The Heart of the Problem: Alumni Feature on Jessica Murphy ’00, Co‑Founder & Director, Member Experience at Premise Health. Featured in Medium

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Ask the Expert: Nutrition Challenges at Home and in the Office. Featured in Premise Health Blog

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Work History

1-2026
Director, Member Experience at Premise Health
6-2024 - 1-2026
Manager, Member Experience at Premise Health
4-2022 - 6-2024
Analyst, Member Experience at Premise Health
1-2021 - 4-2022
Registered Dietitian, Certified Health Coach at Premise Health
1-2019 - 12-2020
Registered Dietitian, Certified Health Coach at CareHere LLC

Education

1-2021 - 5-2022
Master of Business Administration from Mercer University
2007 - 2008
Masters from Georgia State University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Atlanta Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Member Experience at Premise Health
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Insights For Selling To ‎Jessica

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with ‎Jessica is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from ‎Jessica

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will ‎Jessica move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can ‎Jessica take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And ‎Jessica

Personality Compatibility


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