Jessica Port

Questioner
DISC Type : c

Director Customer Operations at So Energy

Brough, England, United Kingdom

Overview

Jessica Port is the Customer Operations Director at So Energy, specializing in integrating customer service and operations to drive efficiency and satisfaction. A Lancaster University graduate, she has a strong track record of implementing large-scale changes that result in significant cost savings and enhanced customer experiences across organizations like KCOM and Openreach.

Outside of her primary role, Jessica demonstrates a deep passion for her field by serving as a Judge at the UK Customer Experience Awards. This commitment to recognizing excellence highlights her dedication to the craft of customer service. Her interests also include following The Walt Disney Company.

Unique fact: She was a finalist for a Strategic Leadership award, recognizing her impact and achievements at KCOM.

Personality Overview

Price-Sensitive

Cautious & Analytical

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Experience
Her entire career, current role, and recent posts are centered on improving customer satisfaction and experience, which she describes as a passion.
Operational Excellence
Her specialism involves uniting customer service with operations to implement large-scale changes, leading to massive cost savings and efficiency gains.
AI in CX
She has shown direct interest in how Knowledge Management and AI can be leveraged to deliver brilliant and innovative customer experiences.

Media Appearances

Jessica has no verified media appearances

Work History

3-2024
Director Customer Operations at So Energy
7-2023 - 2-2024
Director - Customer and Operations, FibreNest at Persimmon Homes
6-2021 - 7-2023
Director - Customer Experience and Operations at KCOM
2-2019 - 6-2021
General Manager Service Strategy at Openreach
7-2017 - 2-2019
Head of Customer Service Improvement at Openreach

Education

2009 - 2012
Bachelor of Science (BSc) from Lancaster University
2007 - 2009
Education details unavailable from Bishop Vesey's Grammar School

More Information

Social Presence :

Prographics :

Exp : 11 Location : Brough, England, United Kingdom Job Level : Mid-senior Designation : Director Customer Operations at So Energy
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Jessica

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Jessica take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Jessica

Personality Compatibility


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