Jessica Serna, MBA, MSN, RN

Wildcard
DISC Type : csi

Arizona Group Director, Supply Chain Operations at Tenet Healthcare

Helotes, Texas, United States

Overview

Jessica Serna is the Arizona Group Director for Supply Chain Operations at Tenet Healthcare, leveraging her unique background as a former ICU nurse to inform her leadership. She specializes in improving operational strategies, clinical quality, and supply expense management. An Archer Graduate Fellow, she earned dual Masters degrees from the University of Texas at Tyler.

Personality Overview

Requires Proof

Friendly But Slow

ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Healthcare Supply Chain
Employs visionary strategy to strengthen value analysis, improve quality of care, and manage supply expenses in large hospital systems.
Patient Safety
Her passion for patient safety and clinical quality is a core focus, combining her experience as a nurse with her operational leadership roles.
Health Policy
Gained experience in advocacy and policy development during her time as a graduate intern for America's Essential Hospitals.

Media Appearances

Jessica has no verified media appearances

Work History

3-2024
Arizona Group Director, Supply Chain Operations at Tenet Healthcare
9-2021 - 9-2024
Market Clinical Resource Director at Abrazo Health
10-2018 - 9-2021
Clinical Resource Director, Methodist Hospital and Methodist Children’s Hospital at HealthTrust Purchasing Group
9-2017 - 10-2018
Surgical Trauma ICU Registered Nurse at University Health System
7-2017 - 8-2017
Graduate Intern, Legislative Affairs at America's Essential Hospitals

Education

2016 - 2018
Master’s Degree from University of Texas at Tyler
2016 - 2018
Master’s Degree from University of Texas at Tyler

More Information

Social Presence :

Prographics :

Exp : 8 Location : Helotes, Texas, United States Job Level : Mid-senior Designation : Arizona Group Director, Supply Chain Operations at Tenet Healthcare
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jessica

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jessica take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jessica

Personality Compatibility


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