Jill Brown

Captain
DISC Type : DS

Sr DII Customer Success Manager at NetApp

Ann Arbor, Michigan, United States

Overview

Jill is a versatile Senior Customer Success Manager with over seven years of experience at NetApp, specializing in cloud products and technical support. A graduate of Michigan State University, she is described by colleagues as diligent, collaborative, and reliable. She was recently impacted by a restructure and is seeking new opportunities.

Outside of work, Jill values her professional and personal connections, having attended a NetApp conference with her father who is also a colleague. Her interests include major technology and entertainment brands like Microsoft and The Walt Disney Company.

Interesting fact: She and her father, Michael K Brown, both worked as colleagues at NetApp.

Personality Overview

Dynamic But Sincere

Long-Term Thinker

Consummate Professional

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Success
Her entire career at NetApp has focused on maximizing customer value, backed by Certified Customer Success Manager (CCSM) Level 1 & 2 certifications.
Cloud Technologies
Possesses comprehensive knowledge of cloud-based products, including OnCommand Insight, Cloud Insights, Cloud Volumes ONTAP, and SaaS Backup.
Team Collaboration
Emphasizes the importance of in-person collaboration with her team to improve effectiveness and build strong professional relationships.

Media Appearances

Jill has no verified media appearances

Work History

11-2024
Sr DII Customer Success Manager at NetApp
6-2018 - 11-2024
Sr Cloud Customer Success Manager at NetApp
2-2018 - 6-2018
Group Administration at Delta Dental of Michigan
11-2017 - 2-2018
Customer Service Representative at TownePlace Suites by Marriott
7-2016 - 11-2017
Group Sales Specialist at Classic Travel, Inc.

Education

Bachelor's degree from Michigan State University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Ann Arbor, Michigan, United States Job Level : Middle Designation : Sr DII Customer Success Manager at NetApp
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Insights For Selling To Jill

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jill is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jill

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jill move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jill take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jill

Personality Compatibility


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