Jill Smith

Controller
DISC Type : IC

Renewal Partner at Blue Yonder (fka JDA Software)

Scottsdale, Arizona, United States

Overview

Jill is a Renewal Partner at Blue Yonder with over 20 years of experience building customer relationships and managing contracts, specializing in SaaS and Cloud renewals. Colleagues describe her as knowledgeable, dedicated, and helpful. She holds a BA from Miami University and a certification in Key Account Management.

Jill has a strong background in people-centric roles, from guest relations at Club Med to leading customer support teams. She is passionate about fostering a positive company culture through mentorship and collaboration, and is certified in confronting bias and promoting inclusivity.

Jill was honored as an inaugural member of the Blue Yonder "Star Seekers Society" for embodying company values.

Personality Overview

Persuasive & Assertive

Late Adopter

Challenger

They are generally strong communicators and are not easy to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

SaaS & Cloud Renewals
Her role at Blue Yonder specializes in managing SaaS, Cloud, and subscription renewals for strategic accounts, including conversions from on-premise contracts.
Key Account Management
She is certified in Key Account Management and has extensive experience building trusted advisor relationships with stakeholders up to the C-level.
Supply Chain Innovation
She frequently shares content on advanced supply chain solutions, such as Robotics Hub and Transportation Management Systems (TMS), and customer success stories.

Media Appearances

Jill has no verified media appearances

Work History

1-2018
Renewal Partner at Blue Yonder (fka JDA Software)
1-2010 - 1-2018
Sr. Renewal Specialist at Blue Yonder (fka JDA Software)
3-2005 - 1-2010
Support Team Lead/Manager at Blue Yonder (fka JDA Software)
11-1995 - 11-1996
Customer Support ("G.O.") at Club Med
6-1993 - 6-1995
Consultant/Programmer at Andersen Consulting (aka Accenture)

Education

1989 - 1993
BA from Miami University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Scottsdale, Arizona, United States Job Level : N/A Designation : Renewal Partner at Blue Yonder (fka JDA Software)
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Insights For Selling To Jill

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jill is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jill

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jill move?

  • They like to analyze well and then make their decisions.
  • Can Jill take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Jill

Personality Compatibility


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