Jim Arnold in

Jim Arnold

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Director, Voice AI Solutions Advisory at SoundHound AI
📍 Orlando, Florida, United States

Jim Arnold is the Director of Voice AI Solutions Advisory at SoundHound AI, where he specializes in leveraging conversational AI to significantly reduce operational costs and enhance customer experience. A graduate of Georgia Techs Scheller College of Business, he is described by colleagues as a professional and knowledgeable sales leader.

Based on his education at Georgia Tech, Jim is likely a supporter of their college sports teams. He has a demonstrated professional interest in the work of Aetna and Qualitest.

He has helped clients achieve remarkable returns on investment of up to 220% using AI solutions.

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Experience
24 Years
Current Role
Director, Voice AI Solutions Advisory
Job Level
Mid-senior
Location
Orlando, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jim cares about

Conversational AI
His entire role and professional headline are focused on using Agentic Conversational AI to solve business problems like high hold times and expensive multilingual coverage.
Improving CX
He focuses on improving customer experience (CX) and Net Promoter Score (NPS) through AI, with call containment rates up to 90%.
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Career

Work history

5-2025
Director, Voice AI Solutions Advisory
SoundHound AI
4-2020 - 4-2025
Key Account Manager
Tricentis
7-2018 - 4-2020
US SVP, Sales
QualiTest Group
3-2003 - 7-2018
VP, Strategic Accounts
Orasi Software
6-2001 - 2-2003
Senior Account Manager
Borland
In the press

Media appearances

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Education
1988 - 1993
Bachelor's degree
Georgia Tech Scheller College of Business
1984 - 1988
Education details unavailable
Thomasville High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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