Jim Santiago

Evaluator
DISC Type : dcs

Chief Information Officer at AgeSpan

Sterling, Massachusetts, United States

Overview

Jim Santiago is a seasoned IT executive with over 30 years of experience, currently serving as the CIO for AgeSpan. He specializes in aligning technology with business needs, focusing on IT strategy and cybersecurity, and was named "CIO of the Year" for nonprofits in 2012.

Outside of his technology career, Jim is a proud father and grandfather who lives in Sterling, MA. He is passionate about community impact, serving on the board of La Vida Scholars to support first-generation students and enjoys golfing, woodworking, and traveling in his free time.

He has a guiding philosophy that IT should be an enabler, not a barrier, to an organizations mission.

Personality Overview

Thorough Evaluator

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Nonprofit Technology
Has extensive experience as a CIO for multiple nonprofits, including AgeSpan, JVS Boston, and The New England Center for Children, and won a nonprofit CIO award.
IT as an Enabler
Believes technology should be a set of tools to make it easier for staff to support the company mission, focusing on a customer-service approach to IT.
Cybersecurity Education
Focuses on educating employees with empathy, aiming to correct behavior through discussion rather than scolding when security mistakes happen.

Media Appearances

AgeSpan Welcomes Jim Santiago as New Chief Information Officer. Featured in AgeSpan.org

See Now

Work History

4-2025
Chief Information Officer at AgeSpan
12-2021 - 12-2024
Board Member at La Vida Scholars
7-2020 - 4-2025
Chief Information Officer at JVS Boston
2014 - 7-2020
Director of Enterprise Application at FLIR Systems
9-2009 - 2013
CIO at The New England Center for Children

Education

1982 - 1984
Bachelor of Science (BS) from University of New Haven
1978 - 1982
Education details unavailable from The Stony Brook School

More Information

Social Presence :

Prographics :

Exp : 37 Location : Sterling, Massachusetts, United States Job Level : Leadership Designation : Chief Information Officer at AgeSpan
URL has been copied!

Insights For Selling To Jim

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jim is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Jim

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Jim move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Jim take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Jim

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.