Jin C.

Energizer
DISC Type : I

Technical Support Manager at Platform Science

Los Angeles, California, United States

Overview

Jin C. is a Technical Support Manager at Platform Science, where they lead efforts in building support processes, mentoring team members, and driving incident management. They are focused on developing their team and providing excellent customer service.

Holding an ITIL 4 Foundation certification, Jin is dedicated to best practices in IT service management.

Personality Overview

Informal

Imaginative

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are really good at seeing what the long-term impacts of their decisions could be. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Technical Team Leadership
Responsible for hiring, onboarding, developing, and managing the technical support team at Platform Science since April 2022.
Customer Support Process
Focuses on developing and building the support process from the ground up to ensure excellent service delivery for clients.
Incident Management
A key part of their role involves leading and driving the incident management process to resolve client issues effectively.

Media Appearances

Jin has no verified media appearances

Work History

4-2022
Technical Support Manager at Platform Science

Education

Jin has no verified education history

More Information

Social Presence :

Prographics :

Exp : 3 Location : Los Angeles, California, United States Job Level : Middle Designation : Technical Support Manager at Platform Science
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Insights For Selling To Jin

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jin is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Jin

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jin move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Jin take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Jin

Personality Compatibility


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