Jin C.

Technical Support Manager at Platform Science

📍 Los Angeles, California, United States

Jin C. is a Technical Support Manager at Platform Science, where they lead efforts in building support processes, mentoring team members, and driving incident management. They are focused on developing their team and providing excellent customer service.

Holding an ITIL 4 Foundation certification, Jin is dedicated to best practices in IT service management.

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Experience

3 Years

Current Role

Technical Support Manager

Job Level

Middle

Location

Los Angeles, California, United States

Personality Overview

How Jin shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Jin cares about

Technical Team Leadership

Responsible for hiring, onboarding, developing, and managing the technical support team at Platform Science since April 2022.

Customer Support Process

Focuses on developing and building the support process from the ground up to ensure excellent service delivery for clients.

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Career

Work history

4-2022

Technical Support Manager

Platform Science

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

Jin has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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His cold-calling profile and exact script
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During a call or a meeting

Invite them for a lunch or a drink/coffee

DON'T

Avoid ifs and buts, don’t talk too much about the risks etc.

Speak enthusiastically with energy, maintain a clear and confident tone

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When cold calling

Pattern Interrupt: Informal style, where you are talking in a friendly & casual manner, with a big smile on makes them want to speak to you.

Pace: Don't be too fast or too slow, stay in the middle. Sound like a 'brings happiness to others' person.

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When writing an email

Subject: Personalized, catchy

Length of mail: Long

Salutation: Yes (Something casual). Greeting: Yes (Say something interesting/unusual). Tone of words: Friendly, first-person. Bullet points: Avoid. Closing line: Build excitement. Complimentary close: Unique, pleasant. Overall messaging: Focused on the person and relationship

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Negotiating and closing

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