Joanna Hirsz in

Joanna Hirsz

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Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka at GCE Consulting I GoodCustomerExperience.pl
📍 Warsaw, Mazowieckie, Poland

Joanna Hirsz is the CEO and founder of GCE Consulting, specializing in Customer, Employee, and Patient Experience. With a background as a board member at LexisNexis and certifications in marketing and AI, she is a recognized consultant, trainer, and speaker. People describe her as inspiring, engaging, and knowledgeable.

Joanna is passionate about sharing her expertise through her long-running blog, GoodCustomerExperience. pl, and frequent speaking engagements at industry conferences. A recent social media post about taking a family vacation suggests she values work-life balance and taking time to recharge for new professional challenges.

Unique fact: She has a legal education and further postgraduate studies from institutions like SGH, Babson College, and CIM.

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Experience
22 Years
Current Role
Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka
Job Level
Leadership
Location
Warsaw, Mazowieckie, Poland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joanna cares about

Experience Design (CX/EX/PX)
Her entire career is dedicated to designing and implementing customer, employee, and patient experience strategies, a core focus of her consultancy GCE Consulting.
Client-Centric Culture
Frequently speaks and writes about building a pro-client culture within organizations as a key driver for business growth and loyalty.
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Career

Work history

4-2013
Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka
GCE Consulting I GoodCustomerExperience.pl
10-2007 - 9-2014
Dyrektor Strategii, Marketingu i Rozwoju Biznesu - Członek Zarządu
LexisNexis
4-2007 - 9-2007
Starszy Menedżer ds. Strategii i Rozwoju Biznesu
LexisNexis
11-2003 - 3-2007
Marketing Manager
LexisNexis
3-1999 - 3-2000
Analityk Systemu Informacji Prawnej LEX
Wydawnictwo Prawnicze LEX (Wolters Kluwer Poland)
In the press

Media appearances

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Education
10-2024 - 1-2026
Studia podyplomowe
Uniwersytet SWPS
2009 - 2010
DiplM ACIM
CIM | The Chartered Institute of Marketing
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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