Joanna Hirsz

Sharpshooter
DISC Type : DC

Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka at GCE Consulting I GoodCustomerExperience.pl

Warsaw, Mazowieckie, Poland

Overview

Joanna Hirsz is the CEO and founder of GCE Consulting, specializing in Customer, Employee, and Patient Experience. With a background as a board member at LexisNexis and certifications in marketing and AI, she is a recognized consultant, trainer, and speaker. People describe her as inspiring, engaging, and knowledgeable.

Joanna is passionate about sharing her expertise through her long-running blog, GoodCustomerExperience. pl, and frequent speaking engagements at industry conferences. A recent social media post about taking a family vacation suggests she values work-life balance and taking time to recharge for new professional challenges.

Unique fact: She has a legal education and further postgraduate studies from institutions like SGH, Babson College, and CIM.

Personality Overview

Fast But Analytical

Precise But Practical

Rigorous & Demanding

They respond better to strong and respectful interactions.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

Experience Design (CX/EX/PX)
Her entire career is dedicated to designing and implementing customer, employee, and patient experience strategies, a core focus of her consultancy GCE Consulting.
Client-Centric Culture
Frequently speaks and writes about building a pro-client culture within organizations as a key driver for business growth and loyalty.
Knowledge Sharing
Actively shares her insights through her blog, GoodCustomerExperience. pl, and as a speaker at various industry conferences, including events for the banking and debt collection sectors.

Media Appearances

Joanna has no verified media appearances

Work History

4-2013
Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka at GCE Consulting I GoodCustomerExperience.pl
10-2007 - 9-2014
Dyrektor Strategii, Marketingu i Rozwoju Biznesu - Członek Zarządu at LexisNexis
4-2007 - 9-2007
Starszy Menedżer ds. Strategii i Rozwoju Biznesu at LexisNexis
11-2003 - 3-2007
Marketing Manager at LexisNexis
3-1999 - 3-2000
Analityk Systemu Informacji Prawnej LEX at Wydawnictwo Prawnicze LEX (Wolters Kluwer Poland)

Education

10-2024 - 1-2026
Studia podyplomowe from Uniwersytet SWPS
2009 - 2010
DiplM ACIM from CIM | The Chartered Institute of Marketing

More Information

Social Presence :

Prographics :

Exp : 22 Location : Warsaw, Mazowieckie, Poland Job Level : Leadership Designation : Konsultantka Customer, Employee & Patient Experience. CEO. Założycielka at GCE Consulting I GoodCustomerExperience.pl
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Insights For Selling To Joanna

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanna is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Joanna

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Joanna move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Joanna take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Joanna

Personality Compatibility


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