Joanne Ennis

Collaborator
DISC Type : si

Director of Customer Success at Pod Point

Nottingham, England, United Kingdom

Overview

Joanne is a customer success leader at Pod Point with over a decade of experience in the automotive and electric vehicle sectors. She is committed to delivering exceptional service and support for cutting-edge EV charging solutions, leveraging her extensive expertise in aftersales management.

Her interests lie in the future of mobility, with a focus on major industry players like Tesla and Tata Technologies. She is passionate about empowering clients and fostering innovation within the EV charging landscape.

Joanne is actively growing her department at Pod Point, recently stepping into a new role as Sales Manager for the Customer Success Team.

Personality Overview

Fair-minded

Consensus Builder

Appreciative

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

EV Charging
Her entire career at Pod Point is dedicated to EV charging solutions, and she frequently posts about the future of the industry.
Customer Success
Her headline reads "Customer Success Leader, " and her experience is centered on aftersales account management and client empowerment.
Team Building
She is actively recruiting for her growing team at Pod Point and recently announced her new position as Sales Manager.

Media Appearances

Joanne has no verified media appearances

Work History

1-2025
Director of Customer Success at Pod Point
7-2022 - 1-2025
Senior Aftersales Account Manager at Pod Point
3-2021 - 7-2022
Aftersales Account Manager at Pod Point
1-2020 - 2-2021
Account Management Lead at Prolog
2-2018 - 1-2020
Assistant Service Manager at Lexus

Education

Joanne has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : Nottingham, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer Success at Pod Point
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Show them how they look good by making this decision
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t sound very transactional
  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Joanne

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Joanne take some risk or not?

  • It is unlikely that they will take many risks.

You And Joanne

Personality Compatibility


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