Michael Smith
Login to view DISC.Michael is a customer-focused IT leader with over two decades of experience, currently serving as the Head of Digital Services at National Grid. He specializes in modernizing and transforming digital IT service spaces, holding ITIL v3 accreditations and leveraging a deep understanding of IT principles and processes to drive strategic change.
Outside of his primary professional role, Michael has shown a keen interest in technological communities and their real-world impact. He has publicly expressed admiration for the global 3D printing community and its collaborative efforts to solve urgent problems, indicating a passion for innovation and grassroots problem-solving.
His teams were finalists for the prestigious itSMF IT Service Management Team of the Year award in both 2015 and 2016.
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