Michael Smith
Questioner · DISC type cMichael is a customer-focused IT leader with over two decades of experience, currently serving as the Head of Digital Services at National Grid. He specializes in modernizing and transforming digital IT service spaces, holding ITIL v3 accreditations and leveraging a deep understanding of IT principles and processes to drive strategic change.
Outside of his primary professional role, Michael has shown a keen interest in technological communities and their real-world impact. He has publicly expressed admiration for the global 3D printing community and its collaborative efforts to solve urgent problems, indicating a passion for innovation and grassroots problem-solving.
His teams were finalists for the prestigious itSMF IT Service Management Team of the Year award in both 2015 and 2016.
Read the full overview →How Michael shows up
They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation. They are more likely than others to negotiate on pricing and terms.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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