Joanne Zech

Observer
DISC Type : ic

Office Sevices Specialist III at The University of Alabama at Birmingham

Gardendale, Alabama, United States

Overview

Joanne is an experienced professional at The University of Alabama at Birminghams Pediatric Rheumatology division. With over 20 years in customer service, quality management, and training, she has a background in ISO standards and holds degrees in Anthropology and Psychology.

Her academic pursuits include a BA in Anthropology from UAB and a BA in Psychology from the University of Northern Iowa. She also earned a minor in German by studying abroad in Klagenfurt, Austria, and has taken courses in forensic anthropology and intelligence.

In 2025, her Quality Improvement in Rheumatology Clinic (QuIRC) group received a TEAM Award from the UAB Department of Pediatrics.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Clinical Quality Improvement
Her team won a 2025 award for their work, and she was acknowledged in a 2024 research paper on improving clinical care through technology.
Healthcare Administration
Serves as an Office Services Specialist at The University of Alabama at Birmingham, supporting doctors and nursing staff in a pediatric division.
Employee Training
Has over 20 years of experience in training employees and has served as a lead trainer and interim supervisor in her roles.

Media Appearances

Joanne has no verified media appearances

Work History

4-2016
Office Sevices Specialist III at The University of Alabama at Birmingham
4-2009 - 4-2016
Precertification Specialist at University of Alabama Health Services Foundation
10-1999 - 6-2006
Co-Owner at PC Q&A (Personal Computers Questions and Answers)
1-1999 - 6-2006
Quality and Technology Administrator at Brownmed (formerly known as Brown Medical Industries)

Education

7-2021 - 8-2021
Undergradute individual classes from American Military University
6-2022 - 9-2022
Undergraduate Individual classes from American Military University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Gardendale, Alabama, United States Job Level : Junior Designation : Office Sevices Specialist III at The University of Alabama at Birmingham
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Joanne

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Joanne take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Joanne

Personality Compatibility


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