Joao Kuntz

Evaluator
DISC Type : Dcs

Chief Business Development Officer | Business Development | Solution | Team Building | Negotiation at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Joao Kuntz is a seasoned executive with over two decades of experience in Customer Experience (CX) operations. As Chief Business Development Officer at Teleperformance, he leads teams providing services to Fortune Global companies across numerous sectors. People who have worked with him describe him as a great leader with excellent business vision.


His team recently won the Silver Trophy for "Best Contact Center in the World" at the 2024 Contact Center World Global Awards.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Global CX Excellence
His team at Teleperformance Brazil was recently recognized with a global award for being one of the world's best contact centers, reflecting his focus on high standards.
AI in Customer Service
He has shared posts about Teleperformance's foundational AI backbone (TP. ai) and has been featured in discussions about AI and data applications in the CX space.
Innovative Business Solutions
In a recent statement, he emphasized his team's commitment to offering innovative solutions and creating an inclusive and safe work environment.

Media Appearances

Joao has no verified media appearances

Work History

6-2023
Chief Business Development Officer | Business Development | Solution | Team Building | Negotiation at Teleperformance
10-2019 - 6-2023
Chief Operating Officer | CRM & Engajement | Digital Transformation | Third Party Vendor Management at Teleperformance
6-2017 - 10-2019
Diretor Comercial | Business Development | Solution Selling | Team Management | at Atento
3-2015 - 8-2017
Country Manager - Denmark | Decision-making | Creativity & Innovation | Growth Mindset | Ethics at Sitel
2013 - 2015
Director of Customer Services Operations | Creativity and innovation | Ethics | Strategic thinking at Sitel

Education

2013 - 2014
MBA from Ibmec
1998 - 2002
Bachelor of Business Administration from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : Chief Business Development Officer | Business Development | Solution | Team Building | Negotiation at Teleperformance
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Insights For Selling To Joao

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joao is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Joao

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Joao move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Joao take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Joao

Personality Compatibility


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