Jochen Wirtz in

Jochen Wirtz

Login to view DISC.
Vice Dean, MBA Programmes at National University of Singapore
📍 Singapore

Jochen Wirtz is the Vice Dean of MBA Programmes and a Professor of Marketing at the National University of Singapore. He is a leading global authority on services marketing and management, having co-authored best-selling textbooks and published over 200 academic articles. People often describe him as an undisputed expert, intelligent, passionate, and friendly.

Originally from Germany, Jochen spent seven years in London, where he earned his Ph. D. from the London Business School, before moving to Asia. He now travels frequently between Asia, Europe, and the US for his various academic and consulting roles, indicating a dynamic, international lifestyle outside of his direct professional responsibilities.

He is a multi-award-winning researcher and educator, consistently ranked in the top 1% of most-cited scholars globally in his field.

Read the full overview →
Experience
33 Years
Current Role
Vice Dean, MBA Programmes
Job Level
Mid-senior
Location
Singapore
Personality Overview

How Jochen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Jochen cares about

Services Marketing
This is his core area of expertise. He is a best-selling author of the world's leading textbook on the subject, "Services Marketing: People, Technology, Strategy. "
AI in Service
His recent publications and keynote topics focus on intelligent automation, generative AI, and the impact of service robots on business and customer experience.
+5 more topics Login to view topics
Career

Work history

1-2017
Vice Dean, MBA Programmes
National University of Singapore
10-1992
Professor of Marketing
National University of Singapore
6-2002 - 7-2017
Academic Director, UCLA - NUS Executive MBA Program
National University of Singapore
10-2025
Distinguished Visiting Professor
Aalto University School of Business
7-2017
CSL Global Faculty @ Center for Service Leadership
W. P. Carey School of Business – Arizona State University
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1987 - 1991
Ph.D.
London Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other National University of Singapore Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Jochen. Free, 10 seconds.