Jody Wright

Energizer
DISC Type : I

Client Support Analyst at CereCore

Nashville, Tennessee, United States

Overview

Jody is a Client Support Analyst at CereCore with over 10 years of experience in IT support and service delivery. He has a background in team leadership and incident management from his time as an IT Help Desk Manager. He holds a Support Center Manager (SCM) certification and a Bachelor of Science from the University of Tennessee at Martin.

A colleague has described Jody as a "compassionate leader, a strategic thinker, and a technically proficient manager."

Personality Overview

Relationship Oriented

Enthusiastic

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

Healthcare IT
His current role as a Client Support Analyst is with CereCore, which specializes in healthcare IT services.
Customer Satisfaction
His experience as an IT Help Desk Manager focused on enhancing technical support operations and customer satisfaction.
IT Service Delivery
He has over a decade of experience in IT support and service delivery, forming the core of his professional background.

Media Appearances

CereCore - Client Support and Services | The Org. Featured in The Org

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CereCore® Recognizes Team Members in Annual Service Awards. Featured in CereCore Resources

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2021 CereCore® Awards Recognize Mission Motivated Employees. Featured in CereCore Resources

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Work History

9-2025
Client Support Analyst at CereCore
10-2022 - 4-2025
IT Help Desk Manager at Metropolis Technologies | Formally SP+
8-2016 - 9-2022
Help Desk Technician at SP+ (SP Plus)
7-2015 - 9-2016
Helpdesk Technician at Advanced Technology Services
11-2014 - 7-2015
IT Technician at Cox Oil Company

Education

2011 - 2014
Bachelor of Science (BS) from University of Tennessee at Martin

More Information

Social Presence :

Prographics :

Exp : 10 Location : Nashville, Tennessee, United States Job Level : Middle Designation : Client Support Analyst at CereCore
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Insights For Selling To Jody

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jody is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Jody

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jody move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Jody take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Jody

Personality Compatibility


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