Joe Testa in

Joe Testa

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Chief Experience Officer (CXO) at OpenMethods
📍 Greater Pittsburgh Region, United States

As the Chief Experience Officer at OpenMethods, Joe leverages over 20 years of expertise in customer experience and operational excellence. A West Virginia University alumnus and a certified Lean Six Sigma Green Belt, he is recognized by peers as a forward-thinking, strategic-minded leader and a functional expert in his field.

Joe is deeply passionate about the world of customer service, viewing it as a core driver for business change and success. He follows industry leaders like Oracle and Target to stay informed on market trends and innovations.

He is a recipient of Oracles top "Excellence in Contact Center" award, as voted on by industry peers.

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Experience
35 Years
Current Role
Chief Experience Officer (CXO)
Job Level
Leadership
Location
Greater Pittsburgh Region, United States
Personality Overview

How Joe shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joe cares about

Iconic Customer Experience
His professional focus and recent social media activity highlight a vision for creating truly memorable and effective customer interactions, which he calls "Iconic CX".
Contact Center Automation
He frequently posts about the critical role of workflow automation and AI integration in enhancing contact center efficiency and accuracy.
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Career

Work history

11-2017
Chief Experience Officer (CXO)
OpenMethods
12-2015 - 4-2018
Executive Committee Member (Customer Advisory Board)
Oracle
7-2009 - 11-2017
Vice President, Omnichannel Customer Care
Academy Sports + Outdoors
8-2006 - 7-2009
Senior Director, Customer Care (Direct to Consumer)
GSI Commerce
8-2006 - 9-2007
Director, Contact Center Operations
Accretive Commerce
In the press

Media appearances

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Education
Regents B.A.
West Virginia University
Education details unavailable
Morgantown High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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