Joel Pinto

Energizer
DISC Type : I

IT Operations Center Manager at Mohegan Sun

Willimantic, Connecticut, United States

Overview

Joel Pinto is the IT Operations Center Manager at Mohegan Sun, where he has advanced through various supervisory roles in technical services and quality assurance. His expertise is in managing the IT Service Desk and overhauling processes, supported by degrees from Eastern Connecticut State University and Full Sail University.

While his public profile is professionally focused, his education from Full Sail University suggests a potential interest in entertainment and media technology. As a Connecticut resident, he may also follow major New England area sports teams.

He has built his entire management career through internal promotions within Mohegan Suns IT department.

Personality Overview

Enthusiastic

Relationship Oriented

Full Of Energy

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

IT Service Management
He directly oversees the IT Service Desk and is focused on overhauling training processes for call center personnel to improve performance and efficiency.
Process Improvement
In a previous role, he was responsible for building and analyzing IT reports to work with senior management on determining more efficient processes.
Casino IT Infrastructure
He has experience overseeing teams that manage all on-site hardware, including computers, displays, networking, kiosks, and special event setups.

Media Appearances

Joel has no verified media appearances

Work History

2-2022
IT Operations Center Manager at Mohegan Sun
2-2016 - 2-2022
IT Quality Assurance Supervisor at Mohegan Sun
6-2014 - 2-2016
IT Technical Services Supervisor at Mohegan Sun

Education

2010 - 2018
Bachelor of Science from Eastern Connecticut State University
2003 - 2004
Associate's of Science from Full Sail University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Willimantic, Connecticut, United States Job Level : Middle Designation : IT Operations Center Manager at Mohegan Sun
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Insights For Selling To Joel

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joel is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Joel

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Joel move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Joel take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Joel

Personality Compatibility


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