Joel Pinto in

Joel Pinto

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IT Operations Center Manager at Mohegan Sun
📍 Willimantic, Connecticut, United States

Joel Pinto is the IT Operations Center Manager at Mohegan Sun, where he has advanced through various supervisory roles in technical services and quality assurance. His expertise is in managing the IT Service Desk and overhauling processes, supported by degrees from Eastern Connecticut State University and Full Sail University.

While his public profile is professionally focused, his education from Full Sail University suggests a potential interest in entertainment and media technology. As a Connecticut resident, he may also follow major New England area sports teams.

He has built his entire management career through internal promotions within Mohegan Suns IT department.

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Experience
11 Years
Current Role
IT Operations Center Manager
Job Level
Middle
Location
Willimantic, Connecticut, United States
Personality Overview

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Decision Approach
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Priorities

Topics Joel cares about

IT Service Management
He directly oversees the IT Service Desk and is focused on overhauling training processes for call center personnel to improve performance and efficiency.
Process Improvement
In a previous role, he was responsible for building and analyzing IT reports to work with senior management on determining more efficient processes.
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Career

Work history

2-2022
IT Operations Center Manager
Mohegan Sun
2-2016 - 2-2022
IT Quality Assurance Supervisor
Mohegan Sun
6-2014 - 2-2016
IT Technical Services Supervisor
Mohegan Sun
In the press

Media appearances

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Education
2010 - 2018
Bachelor of Science
Eastern Connecticut State University
2003 - 2004
Associate's of Science
Full Sail University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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